Helping You Keep Safe the
Places We Call Home

At PenLink, our team of experts is dedicated to ensuring you receive the training and support you need—when and where you need it.

Industry-preferred Service

We understand the complexity and sensitivity of the work our customers do. That’s why, for 35 years, we have focused on providing our customers with world-class training and support. Our dedicated team of experts is committed to providing you with the help you need, quickly and concisely.

Training Academy

The PenLink Training Academy offers unlimited access to our entire suite of training offerings. Trainings encompass real-life scenarios, so you can return to the workplace confident in your skills and ready to use PLX more efficiently. Whether you prefer to learn in person or virtually, PenLink offers a customizable experience for every learner.

Customer Support

Our expert support specialists are available to help you find the answers you need, when you need them. Whether you prefer to send an email or call them directly, our highly trained specialists will ensure that your issue is resolved promptly and provide the necessary training to improve future experiences. Plus, live-collection customers can access support 24/7/365 at no extra cost.

Our Customers Say It Best

Our customers represent the most innovative, forward-thinking agencies across the U.S. and beyond. We are proud to partner with these outstanding investigators, detectives, administrators, and agents.


Optimize Your PLX Experience

PenLink offers a variety of services to ensure that our customers get the most out of their investment. Optimize your PLX experience with a consultation by one of our system experts.

Our team of engineers will ensure the operational integrity of your system during an onsite or virtual consultation. They will guide hardware configuration, conduct software installation, and provide one-on-one training and troubleshooting, making the onboarding process efficient and easy.