SUPPORT

product help

PENLINK SUPPORT

PenLink Support Technicians may need to remotely access your computer.
Remote access is at your discretion and under your complete control with PenLink secured TeamViewer client.

402.421.9132

support@penlink.com

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Customer Help Desk

Our expert support technicians are just a quick phone call away (402-421-9132) to help you through any difficulties. No waiting indefinitely on hold, no computerized voices, no navigating through an endless maze of menu selections. When you call, a real person answers the phone and you get fast, direct, and personal service.

CALEA Engineering

Although standards exist, they do not guarantee that all intercept delivery systems will be the same. We pledge to keep your software up to date, to work with any switch-or network-based CALEA delivery system, whether it adheres to industry standards or uses proprietary surveillance data message formats. We have built our business and our reputation on interfacing PenLink with every intercept data source in use.

Web Support

Twenty-four hours a day, seven days a week, from anywhere in the world, support is just a mouse click away at www.penlink.com. Get timely software updates, news, technical tips, and other information to help you solve your problems and get the job done.

Installation

We offer on-site installation and training, so that the time between install, set up, and using your system is minimized. Having expert on site is the quickest way to ensure that your software investment is maximized for all of your network users.

Monitor Training

Just like administrator training, PenLink installation experts will also train monitors on how to use the PenLink software. If you find yourself with new monitors that need to be trained on our system, we can return on-site to give them the instruction that they need to perform their everyday tasks with PenLink.

Training Services

We have formally trained over 3,000 people on our software products. We regularly provide on-site classes for agencies who want to train more than a few users. We also license our proven training software, data sets, and instructional materials and aides for agencies wishing to implement their own PenLink training program.

Administrator Training

When a PenLink/LINCOLN system is installed, we don’t just unpack the boxes, plug in cables, and hit the road. We will train individuals on-site for administrative duties concerning your PenLink and LINCOLN software. If your current PenLink/LINCOLN administrator needs to be retrained or has been replaced, give us a call and we can schedule additional training.

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Remote Support

Take advantage remote support

Download the remote client

Click the button and follow the directions to get the latest client. Running the software as directed will get you the support you need.
How it works

How it works

You’ve been directed to this page by a Pen-Link Support Technician so that we may assist you with a support issue by remotely accessing your computer. We gain this remote access at your discretion, and under your complete control, through our Pen-Link secured TeamViewer client.

You can click here to download the remote client.

After you click the download link above, depending on the web browser you’re using and its settings, you may need to interact with a dialog box or information bar similar to the Internet Explorer box shown below (it will look different in different browsers).

Select the option to Run or Open the file. When you run the client software, a window will open that looks like the example below.

Provide the “Your ID” and “Password” values to the Pen-Link Support Technician. With that information, the technician will be able to establish a secure, encrypted, one-time connection to your computer, view your desktop, and assist you with your support request. When the support session has ended, simply close the application and the remote session will no longer be active or accessible.

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