SUPPORT

Our expert support technicians are just a quick phone call away (402-421-8857) to help you through any difficulties. No waiting indefinitely on hold, no computerized voices, no navigating through an endless maze of menu selections. When you call, a real person answers the phone and you get fast, direct, and personal service.

Although standards exist, they do not guarantee that all intercept delivery systems will be the same. We pledge to keep your software up to date, to work with any switch-or network-based CALEA delivery system, whether it adheres to industry standards or uses proprietary surveillance data message formats. We have built our business and our reputation on interfacing PenLink with every intercept data source in use.

Twenty-four hours a day, seven days a week, from anywhere in the world, support is just a mouse click away at www.penlink.com. Get timely software updates, news, technical tips, and other information to help you solve your problems and get the job done.

We offer on-site installation and training, so that the time between install, set up, and using your system is minimized. Having expert on site is the quickest way to ensure that your software investment is maximized for all of your network users.

Just like administrator training, PenLink installation experts will also train monitors on how to use the PenLink software. If you find yourself with new monitors that need to be trained on our system, we can come back on-site to give them the instruction that they need to perform their everyday tasks with PenLink.

We have formally trained over 3,000 people on our software products. We regularly provide on-site classes for agencies who want to train more than a few users. We also license our proven training software, data sets, and instructional materials and aides for agencies wishing to implement their own PenLink training program.

When a PenLink/LINCOLN system is installed, we don’t just unpack the boxes, plug in cables, and hit the road. We will train individuals on-site for administrative duties concerning your PenLink and LINCOLN software. If your current PenLink/LINCOLN administrator needs to be retrained or has been replaced, give us a call and we can schedule additional training.