Platform Overview
See why Penlink is the global leader in AI-powered digital intelligence and investigations
Penlink Academy
Your complete destination for Penlink training, with live sessions, on-demand modules, and certifications designed to give professionals the tools and confidence to succeed in real investigations.
As the holiday shopping season approaches, so does a less visible trend: the surge in organized retail crime (ORC). Retailers across the United States brace for increased theft during this period — not merely from opportunistic shoplifters, but from well-coordinated criminal enterprises that exploit both physical and digital retail ecosystems.
According to the Retail Industry Leaders Association (RILA), organized retail theft has ballooned into a $68 billion annual problem. The National Retail Federation (NRF) estimates total “shrink” (losses from theft, fraud, and inventory mismanagement) nears $100 billion annually. These figures represent more than lost merchandise; they ripple through the economy in higher prices, lower wages, and increased risks to store employees and consumers.
The holiday shopping rush intensifies the issue. Longer hours, crowded stores, and temporary staff create conditions ripe for exploitation. November through January sees the highest volumes of theft, as professional theft rings blend into busy retail environments. Seasonal patterns are also visible online, where resale of stolen goods spikes on e-commerce platforms during gift-giving months.
According to the Retail Industry Leaders Association (RILA), organized retail theft has ballooned into a $68 billion annual problem. The National Retail Federation (NRF) estimates total “shrink” (losses from theft, fraud, and inventory mismanagement) nears $100 billion annually. These figures represent more than lost merchandise; they ripple through the economy in higher prices, lower wages, and increased risks to store employees and consumers.
Contrary to public perception, ORC isn’t “just shoplifting.” It’s a structured, profit-driven enterprise that mimics legitimate supply chains. Sophisticated groups known as organized theft groups (OTGs) coordinate operations across states, employing “boosters” to steal, “fencers” to resell, and money launderers to disguise proceeds through shell companies, cryptocurrencies, and online marketplaces.
Federal investigations have tied some ORC proceeds to broader criminal activity, including human trafficking, narcotics trade, and terrorism financing. Homeland Security Investigations (HSI) describes the phenomenon as a transnational criminal enterprise that demands a coordinated law enforcement response.
What begins as a stolen product often ends as a money laundering scheme. Financial institutions have identified ORC-linked deposits flowing through small business accounts, peer-to-peer apps, and even legitimate e-commerce platforms. Shell corporations and trade-based laundering methods make detection difficult, blending illicit proceeds with legitimate transactions.
The HSI–ACAMS ORC guide emphasizes the importance of collaboration between retailers, law enforcement, and the financial sector. Financial institutions are increasingly filing Suspicious Activity Reports (SARs) referencing ORC activity, yet these measures remain reactive. To stop these operations before profits are laundered, visibility into the digital footprint of retail crime is essential.
This is where Open-Source Intelligence (OSINT) has become transformative. OSINT involves collecting and analyzing publicly available data, from social media posts to marketplace listings and dark web forums, to generate actionable intelligence.
Indicators such as items “new with tags,” listings with product photos taken in vehicles or warehouses, and inconsistent seller profiles often point to illicit resale. These digital breadcrumbs form the foundation for identifying organized theft groups long before prosecution.
At Penlink, we’ve seen firsthand how OSINT can reshape investigative outcomes. Our Tangles platform was designed to operationalize this intelligence, integrating surface, deep, and dark web data into a unified investigative environment.
With Tangles, analysts can visualize networks of digital actors, track stolen merchandise as it moves through resale markets, and share evidentiary-grade intelligence packages directly with law enforcement or financial partners. The platform’s automated entity resolution and alerting features enable rapid, cross-jurisdictional response to evolving threats.
By transforming fragmented online activity into coherent investigative intelligence, Tangles supports a whole-of-ecosystem approach, connecting retailers, law enforcement, and financial compliance teams in real time.
Organized Retail Crime is not a seasonal inconvenience; it’s a systemic threat that intersects with commerce, community safety, and financial integrity. As the holiday season amplifies both consumer activity and criminal opportunity, collaboration and intelligence-led action are more critical than ever.
Retailers and public agencies alike must integrate OSINT methodologies to anticipate, rather than merely react to, retail crime. Platforms like Tangles provide the visibility and speed necessary to dismantle these networks, protect assets, and safeguard communities year-round.
Game day security goes beyond the field. This white paper explores how OSINT helps campus security teams identify and disrupt threats early, keeping athletes, fans, and high-profile attendees safe.
The fentanyl crisis has become a nationwide public safety threat. This case-driven webinar explores how agencies are using OSINT, digital evidence, and cross-agency intelligence to disrupt supply chains, strengthen investigations, and prevent further loss of life.
Leadership in digital investigations requires clarity, structure, and trust. See how leaders guide teams through complex, data-driven cases.
Organized retail crime is rarely isolated. Learn how investigators use shared data to connect activity across jurisdictions and expose coordinated ORC networks.
Federal prosecutors announced that a Florida lawyer has pleaded guilty in connection with an attempted bombing outside the Chinese Embassy in Washington, D.C., after authorities say he attempted to detonate an improvised explosive device near the embassy grounds.
A Lebanon County jury convicted a New York man of first-degree murder in the 2019 killing of his daughter in Palmyra and subsequent disposal of her body in Staten Island, highlighting the role of coordinated investigative evidence in securing a conviction.