Terminología

Pen-Link Software. Pen-Link Software is software developed and manufactured by Pen-Link, Ltd.

Pen-Link Customer (also “Customer”). A Pen-Link Customer, or Customer, is any agency or other entity that has one or more current, valid Licenses for Pen-Link Software purchased from or through Pen-Link, Ltd.

Basic Technical Support Package. Entitles our customers to normal business hours telephone support at Pen-Link, Ltd.’s published number and/or assistance via e-mail.

Standard Maintenance and Support. Standard Maintenance is a Maintenance option that includes Software Updates, Software Upgrades, and Basic Technical Support as defined herein.

Premium Maintenance and Support. Premium Maintenance is a Maintenance option that includes Software Updates, Software Upgrades, and Premium Technical Support as defined herein.

Software Update. A Software Update is an enhancement including additions, changes, and bug fixes to Pen-Link Software that is already in the applicable commercial market. Software Updates occur within the same major version number of an existing software product. For example, replacing Pen-Link v8.1.29.0 with Pen-Link v8.1.30.0 would constitute a Software Update. Such an update is often referred to as a New Build of the Pen-Link Software.

Software Upgrade. A Software Upgrade is the replacement of an older major version of an existing Pen-Link Software product or products, with a newer major version of a Pen-Link Software product or products, to the extent required to maintain the same operational functionality that was supported by the Pen-Link Software prior to the upgrade. For example, upgrading from Pen-Link Version 7 to Pen-Link Version 8 (where 8 is the newer major version) would constitute a Software Upgrade, so long as the installation of the newer version of the PenLink Software supported at least the same operational functionality that the Customer had under Pen-Link version 7. Upgrades do not apply to new software products that Pen-Link, Ltd. may release to the commercial market from time to time in the future.

Basic Technical Support (also “Basic Support”). Basic Technical Support is a Support option that includes telephone-based Technical Support for the Pen-Link Software licensed by the Customer. Basic Technical Support also includes assistance via email or other automated processes such that Pen-Link, Ltd. may deem fit to offer. Basic Technical Support may be obtained by contacting Pen-Link, Ltd. via its published, main telephone number (currently 402-421-8857), its general support email account ([email protected]), or its World Wide Web site (www.penlink.com). Basic Technical Support is available Monday through Friday, from 8:00 AM to 5:00 PM Central time, except for holidays.

Premium Technical Support (also “Premium Support”). Premium Technical Support is a Support option that includes all of the support services offered with Basic Technical Support (Section 1.8), plus Emergency After-Hours support for live communication interception and collection operations. Emergency After-Hours support services may be accessed through methods, including telephone access, that are provided to the customer at the time of purchase. Emergency After-Hours support services are available Monday through Friday, from 5:01 PM – 7:59 AM Central time and all-day Saturday & Sunday, including holidays.

Maintenance and Support Agreement (“Agreement”). This Maintenance and Support Agreement is the Agreement between Pen-Link, Ltd. and the Customer regarding the terms and conditions under which the Maintenance and Support Services described in this document are purchased and provided.

Software

Maintenance is an optional service offered by Pen-Link, Ltd. to augment a purchase of Pen-Link Software. Maintenance may be purchased by a Pen-Link Customer along with, or subsequent to, the purchase of Pen-Link Software.

El mantenimiento se ofrece únicamente en virtud de un Acuerdo de mantenimiento y asistencia entre el Cliente y Pen-Link, Ltd.

Pen-Link, Ltd. ofrece dos niveles de Mantenimiento que un Cliente puede adquirir: Mantenimiento Estándar y Mantenimiento Premium, tal y como se definen en las Secciones 1.4 y 1.5 respectivamente.

Maintenance applies only to software developed and manufactured by Pen-Link, Ltd. Maintenance does not apply to software developed and manufactured by companies other than Pen-Link, Ltd. Unless otherwise specified in a separate, written agreement between Pen-Link, Ltd. and the Customer, to which Pen-Link, Ltd. is a signatory party, Maintenance does not include updates, upgrades, or bug fixes to, or new releases of, any third-party software or hardware purchased through Pen-Link, Ltd. or with the assistance of Pen-Link, Ltd. Support for third party software and hardware products bundled with Pen-Link, Ltd. licensed Pen-Link Software is available only according to the third-party manufacturer’s support policies.

Todas las entregas de Mantenimiento están sujetas a los términos y condiciones del Contrato de Licencia de Usuario Final EULA aplicable para el Software Autorizado.

Asistencia técnica ("Asistencia")

El Soporte Técnico es un servicio opcional ofrecido por Pen-Link, Ltd. para apoyar al Cliente en el uso autorizado del Software PenLink bajo licencia.

La asistencia se ofrece únicamente en virtud de un Contrato de mantenimiento y asistencia entre el Cliente y Pen-Link, Ltd.

Pen-Link, Ltd. ofrece dos niveles de Asistencia técnica: Soporte Técnico Básico y Soporte Técnico Premium, tal y como se definen en las Secciones 1.8 y 1.9 respectivamente.

Pen-Link, Ltd. hará todos los intentos razonables para responder a las preguntas de Asistencia de los Clientes y abordar las inquietudes de Asistencia de los Clientes. Sin embargo, la Asistencia se ofrece únicamente de buena fe y en base a un esfuerzo diligente, y es posible que Pen-Link, Ltd. no pueda resolver todas las solicitudes de Asistencia.

El Soporte Técnico se proporciona para el uso operativo y continuo del Software Pen-Link con licencia; el Soporte no pretende ser un sustituto de la formación o los servicios profesionales necesarios para la implementación o el rediseño del sistema del Software Pen-Link con licencia, que están fuera del alcance de este acuerdo. Todos estos servicios, incluidos, entre otros, la formación, la asistencia in situ, la consulta, la programación personalizada y otras personalizaciones de software, el diseño de redes y la administración de bases de datos y redes, se pueden proporcionar en virtud de acuerdos independientes con y por Pen-Link, Ltd.

A menos que se especifique lo contrario en un acuerdo separado por escrito entre Pen-Link, Ltd. y el Cliente, del cual Pen-Link, Ltd. sea parte firmante, el Soporte está disponible únicamente para la versión actual e inmediatamente anterior del Software Pen-Link con licencia. El Soporte para una versión anterior del Software Pen-Link se proporciona hasta un máximo de dieciocho (18) meses después del lanzamiento de la versión actual del software, siempre que el Cliente y Pen-Link, Ltd. sean partes de un Acuerdo de Mantenimiento y Soporte vigente.

A menos que se especifique lo contrario en un acuerdo independiente por escrito entre Pen-Link, Ltd. y el Cliente, del que Pen-Link, Ltd. sea parte firmante, el Soporte no incluye ninguno de los siguientes elementos:

• Soporte para productos de bases de datos o los denominados DBMS o Sistemas de Gestión de Bases de Datos, incluyendo sin limitaciones, la instalación y alteración y/o configuración de dichos productos, y la resolución de errores relacionados directamente con dichos productos.
• Resolución de errores de red, estación de trabajo u otros errores del entorno no relacionados directamente con el software Pen-Link con licencia.
• Soporte para cualquier software Pen-Link con licencia que funcione en o con cualquier versión de cualquier base de datos, sistema de gestión de bases de datos, sistema operativo u otro producto o sistema de hardware o software que no esté específicamente identificado como interoperable y compatible con la versión específica del software Pen-Link con licencia que se esté utilizando.
• Soporte para cualquier versión alfa, beta u otra versión de preproducción de cualquier software, incluido el software de Pen-Link.
• Support for any changes to Pen-Link Software made outside of the product’s scope by a customer or by any third party.
• Asistencia para cualquier Software Pen-Link con licencia que se utilice para un fin, o de una manera, para el que no fue diseñado.

Condiciones generales

Los contratos de mantenimiento y asistencia son opciones que Pen-Link, Ltd. pone a disposición del cliente para su adquisición.

Los contratos de mantenimiento y asistencia se ofrecen anualmente.

A menos que se especifique lo contrario en un acuerdo escrito por separado entre Pen-Link, Ltd. y el Cliente, del cual Pen-Link, Ltd. sea parte firmante, los Acuerdos de Mantenimiento y Soporte se renovarán automáticamente al final de cada plazo anual, siempre que el Cliente pague las tarifas de renovación aplicables.

A menos que se especifique lo contrario en un acuerdo independiente por escrito entre Pen-Link, Ltd. y el Cliente, en el que Pen-Link, Ltd. sea parte firmante, el Acuerdo de mantenimiento y asistencia del Cliente se abonará al inicio de cada período anual.

Payment. The Customer will be invoiced prior to any annual Maintenance and Support term (initial or renewal terms). The Customer agrees to make payment to Pen-Link, Ltd. no later than thirty (30) days from the date of the invoice, unless otherwise agreed upon in writing. Unless otherwise instructed, the Customer will make payment directly to Pen-Link, Ltd.

Pen-Link, Ltd’s obligations hereunder are subject to the Customer’s timely payment for Maintenance and Support. Failure of the Customer to pay fees in a timely manner for any term of Maintenance and Support may, at the sole discretion of Pen-Link, Ltd., result in the termination or suspension of Maintenance and Support services.

Lapses and Reinstatement. If a Customer’s Maintenance and Support agreement terminates as a result of expiration or otherwise pursuant to this Agreement, and the Customer decides to reinstate the Agreement, the Customer will be required to pay the applicable Maintenance and Support fees for the lapsed period (the time elapsed between the Agreement expiring and subsequently being reinstated), plus a reinstatement fee equal to 10% of the fees for the lapsed period.

Taxes. The Customer is responsible for payment of all applicable taxes, value added taxes, or other taxes (however designated) related to the Maintenance and Support of the Licensed Software, unless otherwise agreed upon and stated in writing.

Este Acuerdo terminará automáticamente para cada producto de Software Pen-Link Licenciado a la terminación del EULA correspondiente a dicho producto de Software Pen-Link.

El Cliente podrá rescindir el presente Contrato por Conveniencia, pero en tal caso no tendrá derecho al reembolso de las tasas abonadas.

Additional Orders. Orders by the Customer for additional Pen-Link Software products or additional licenses of Pen-Link Software products will increase the Customer’s Maintenance and Support fees under this Agreement.

We reserve the right to impose a convenience fee of 2.0% for credit card processing on amounts over $10,000.

Descargo de responsabilidad y garantía

Pen-Link, Ltd. garantiza que los servicios de Mantenimiento y Asistencia prestados al Cliente en virtud del presente Acuerdo se llevarán a cabo con la debida diligencia y de manera profesional y profesional. Pen-Link, Ltd. no garantiza de ningún otro modo la exactitud o integridad de los servicios prestados en virtud del presente Acuerdo. PEN-LINK, LTD. RENUNCIA A CUALQUIER OTRA GARANTÍA, EXPRESA, IMPLÍCITA O DE OTRO TIPO, EN RELACIÓN CON EL OBJETO DE ESTE ACUERDO. EN NINGÚN CASO, BAJO CUALQUIER TEORÍA DE LA LEY, NINGUNA DE LAS PARTES Y / O SUS AFILIADOS SERÁN RESPONSABLES ANTE LA OTRA POR NINGÚN DAÑO INDIRECTO, ESPECIAL, INCIDENTAL O CONSECUENTE O PÉRDIDA DE BENEFICIOS Y / O SUS AFILIADOS SON ADVERTIDOS DE LA POSIBILIDAD DE TALES DAÑOS. LA RESPONSABILIDAD DE PEN-LINK, LTD EN VIRTUD DE ESTE ACUERDO NO EXCEDERÁ LA PORCIÓN PREPAGADA Y NO UTILIZADA DE LAS TARIFAS DE MANTENIMIENTO Y SOPORTE DEL CLIENTE PAGADAS A PEN-LINK, LTD. PEN-LINK, LTD. DECLINA ESPECÍFICAMENTE TODA RESPONSABILIDAD POR LOS SERVICIOS PRESTADOS POR CUALQUIER SOCIO O TERCERO.

Es responsabilidad exclusiva del Cliente realizar y mantener copias de seguridad adecuadas del software y los datos.

En ningún caso Pen-Link, Ltd. será responsable de la pérdida de datos.

Varios

Entire Agreement. This Agreement constitutes the entire Agreement between the Customer and Pen-Link, Ltd. related to the subject matter hereof, and additions or modifications shall be binding upon the parties only if the same shall be in writing and duly executed by the Customer and a duly authorized officer of Pen-Link, Ltd. The Licensed Pen-Link Software is licensed under a separate End User License Agreement (EULA) and professional services, if any, are provided under a separate professional services agreement. The terms and conditions of any Customer purchase order are only binding on Pen-Link, Ltd. if they are agreed to in writing by an authorized Pen-Link, Ltd. officer and in a document other than the purchase order.

Waiver. The waiver or failure of either party to exercise in any respect any right shall not be deemed a waiver of any further or future right.

Assignment. The Customer may assign this Agreement only in connection with a proper and valid assignment of the corresponding EULA to the extent permitted there under; provided that the Customer gives written notice of such assignment to Pen-Link, Ltd. Pen-Link, Ltd. may freely assign this Agreement to a purchaser of that portion of Pen-Link, Ltd’s business to which this Agreement relates, to the surviving corporation in the event of a merger, and to any affiliate or third-party whom Pen-Link authorizes to provide Maintenance and Support for the Licensed Pen-Link Software of the nature contemplated hereby.

END USER LICENSE AGREEMENT (January 2026)

This End User License Agreement (“EULA”) sets out the terms and conditions under which Penlink agrees to grant You a License to use the Penlink Tangles Software.

By using the Tangles Software, You agree to be bound by this EULA. If You do not agree to all the terms and conditions of this EULA, Penlink is unwilling to grant a license to the Tangles Software to You.

1. DEFINITIONS

In addition to the definitions appearing elsewhere in the EULA, the following capitalized terms shall have the following meanings:

1.1. “Affiliate” means with respect to any entity, any other entity which, directly or indirectly, controls, is controlled by, or under common control with that entity.

1.2. “Authorized Reseller” means an entity designated and authorized by Penlink to offer a license to the Tangles Software to You.

1.3. “CAI Results” means commercially available information collected, based on Inputs, by the Tangles Software and provided to You through the Tangles Software.

1.4. “Content” means Inputs, PAI Results, CAI Results and Organizations.

1.5. “Documentation” means Penlink-provided end user manuals, instructions and guidelines setting forth description of features, functionality, use instructions, specifications and performance standards for the Tangles Software.

1.6. “Inputs” means any information entered (including by uploading) into the Tangles Software by You.

1.7. “Intellectual Property Rights” means all right, title, and interest in and to the Tangles Software, including any and all intellectual, moral and/or industrial property and rights now or hereafter recognized under any applicable law or in equity anywhere in the world, whether registrable or unregistrable, issued or pending, registered or unregistered, including (i) all forms of patents and utility models; (ii) inventions, discoveries, (whether patentable or not); (iii) rights associated with works of authorship, including copyrights and mask works; (iv) trademarks and service marks, trade names, domain name registrations; (v) designs (whether registrable or not), design rights; (vi) database rights; (vii) trade secrets and know how; (viii) all rights to or in connection with confidential or proprietary information; and with respect to the intellectual property included in paragraphs (i) to and including (viii) above – any rights analogous to those mentioned herein; all derivative works and/or any improvements or modifications thereof; and any current or future applications, renewals, extensions, restorations, provisionals, continuations, continuations-in-part, divisions, reexaminations and reissues thereof; the right to apply to any of the above; any license rights with respect to the above received from third-parties; and all of the tangible embodiments thereof;

1.8. “Organizations” means the organization (including, but not limited to, searching, parsing, filtering, categorizing, structuring, graphing and summarizing) of the Inputs and/or PAI Results and/or CAI Results by the Tangles Software, and made available to You.

1.9. “PAI Results” means publicly available information collected, based on Inputs, by the Tangles Software and provided to You through the Tangles Software.

1.10. “Party” means Penlink or You, as applicable;

1.11. “Penlink” means Pen-Link, Ltd. and its Affiliates

1.12. “Tangles Software” means software set forth in the Transaction Documents, including any Updates thereto, and the associated Documentation. For the avoidance of doubt, Content, while provided by the Tangles Software, is not part of the Tangles Software.

1.13. “Transaction Documents” means the applicable order form(s), quote(s), and/or any other documents provided to You by Penlink, or Penlink’s Authorized Reseller, detailing, inter alia, the quantities (including any limitations or caps on the quantities of Content), prices, payment terms (and if no such payment terms are identified, payment shall be Net 30, and ) and time duration of the License grant (and if no such time duration is identified, then the time duration of the License grant shall be one (1) year commencing on the date the Tangles Software is available for Your use).

1.14. “Update” means updates, security patches, corrections, upgrades, new releases or new versions of the Tangles Software made available by Penlink from time to time.

1.15. “You” (or “Your”) means the legal entity, (including its Affiliates, employees, officers, and directors) set forth in the Transaction Documents.

2. LICENSE; SUPPORT

2.1. License Grant. Subject to (a) Your compliance with all the terms and conditions of this EULA (including the terms in the Transaction Documments, provided that in the event of any conflict between this EULA and the terms in any Transaction Documents, the EULA shall take precedence) and (b) timely payment by You, to Penlink or its Authorized Reseller, of all applicable fees; Penlink grants You a non-exclusive, non-transferable, non-sublicensable, limited right to use of the Tangles Software, solely for Your or Your Affiliates’ internal business operations (the “License”).

2.2. License Use. The Tangles Software is delivered using a SaaS (Software as a Service) Model, hosted on a cloud service operated by Penlink.

3. LIMITATIONS

3.1. You will not, and will not allow any third party, to:

• 3.1.1. Make any copies of the Tangles Software or any part thereof;
• 3.1.2. Except as, and only to, the extent any of the following restrictions are specifically prohibited by applicable law; modify, adapt, translate, decrypt, decompile, disassemble or reverse engineer the Tangles Software, or in any other manner decode the Tangles Software or create derivative works based on the Tangles Software;
• 3.1.3. Sell, loan, rent, lend, lease, sub-license, resell, distribute, or otherwise transfer the Tangles Software to any third party or use the Tangles Software in any manner not expressly allowed under this EULA or the Transaction Documents;
• 3.1.4. Remove or alter any patent numbers, trade names, copyright notices, trademark notices, serial numbers, labels, tags or other identifying marks, symbols or legends included in and/or otherwise affixed to the Tangles Software;
• 3.1.5. Use the Tangles Software in any manner inconsistent with any applicable law;
• 3.1.6. Use the Tangles Software for any purpose which may reasonably be deemed improper or not in accordance with public policy in the jurisdiction where such usage is performed;
• 3.1.7. Use the Tangles Software to conduct any illegal activity, solicit any illegal activity, or to engage in any other activity that infringes upon the rights of Penlink or any third party.
• 3.1.8. Use the Tangles Software to abuse internationally recognized human rights.

3.2. Authorized Use. Only those authorized by You may use the Tangles Software, subject to all of the following: (a) such use is solely on Your behalf; (b) such use shall be in compliance with all of the terms and conditions of this EULA; and (c) You shall be liable for any breach of this EULA by such users (each an “Authorized User”). Each Authorized User must be given a unique user name and password to access the Tangles Software, and such user name and password may not be used by anyone except for the specific person to whom they were given, may not be disclosed to others and must be kept secured and confidential at all times.

4. CONTENT

4.1. Only You have control over the Content. Penlink has no access to the Content. You shall be solely responsible for the Content. Content is stored on Your behalf, and made available only to You, by the Tangles Software. Except as explicity provided herein, Penlink accepts no responsibility or duty for the Content, in any manner, and makes no representation with regard to the Content, including, but not limited to, the veracity, accuracy, quantity, quality or legality of the Content.

4.2. You acknowledge, represent and warrant that You have ownership in and/or the right to use any Inputs, including any intellectual property rights associated with such Inputs. In the event that You elect, in Your sole discretion, to upload any of Your own data, as Inputs, into the Tangles Software, You hereby grant Penlink the non-exclusive, perpetual, worldwide, royalty-free right, to use, copy, store, and process such data only to the extent required for the Tangles Software to perform its functions (for example, produce Organizations).

4.3. Notwithstanding anything to the contrary, and without creating any responsibilities or duties in Penlink, if at any time Penlink becomes aware that any Content (i) may be obscene, defamatory, fraudulent, or violate any applicable law (ii) infringe any third party privacy, human rights or intellectual property rights or (iii) exposes Penlink to any civil, regulatory or criminal liability, Penlink may notify You accordingly, and You shall immediately remove such Content from the Tangles Software, ;

4.4. Upon termination or expiration of this EULA, You will lose all access to the Content, provided however that (i) for a period of thirty (30) days from the effective date of termination or expiration of the License, Penlink will provide You, upon Your written request, with a reasonable opportunity to download Your Content (at Your cost and expense); (ii) Penlink reserves the right to permanently delete any Content at any time following such thirty (30) day period, and You hereby waive any rights and/or remedies with respect to such deletion of Content.

5. WARRANTIES; INDEMNITIES

5.1. THE SOFTWARE IS PROVIDED AND LICENSED BY PEN-LINK ON AN “AS-IS” BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PEN-LINK EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND OR NATURE, WHETHER WRITTEN OR ORAL, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITH RESPECT TO THE MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE, PERFORMANCE, SECURITY, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. IN ADDITION, PEN-LINK EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTY WITH RESPECT TO LIABILITY FOR COMPLIANCE WITH APPLICABLE LAW APPLICABLE TO YOU, WHICH SHALL BE YOUR SOLE RESPONSIBILITY.

5.2. Penlink does not warrant against interference with your usage of the Tangles Software, that the Tangles Software will meet your requirements, that the operation of the Tangles Software including the availability of Content will be uninterrupted, error-free, or free from corruption. Penlink shall have no liability or responsibility in the event of any loss or interruption in Tangles Software access due to causes beyond its reasonable control or foreseeability, including, but not limited to, the loss, interruption or failure of telecommunications or digital transmissions and links, internet slowdown or failures.

5.3. Nothing in this EULA shall be construed to make a limitation on Penlink’s right to make Updates.

5.4. You shall indemnify, defend, and hold harmless Penlink, its Affiliates and its respective directors, officers, employees and agents, from and against any loss, damage, cost, expense (including reasonable attorneys’ fees) or liability, resulting from or arising out of any third party claim based on an allegation that any Content infringes upon any third party intellectual property rights and/or is otherwise unlawful and/or contrary to any contractual obligation made by You towards such third-party with respect to the Content.

5.5. Subject to the other terms and conditions set forth in this EULA, including Section 6 (Limitation of Liability), Penlink agrees to indemnify You, from and against any claims, demands, actions or proceedings by any third parties alleging that Your use of the Tangles Software infringes or violates any third party’s valid United States patent, trademark or trade secret; provided that Penlink (i) is promptly notified by You of such claims and proceedings, and (ii) has the sole right to exercise control in any such actions and proceedings, at Penlink expense, and (iii) can select its own counsel. This indemnity shall not apply for claims arising from (iv) Your use of the Tangles Software in manner not compliant with the terms of this EULA, or (v) Your use of the Tangles Software in combination with any other software, services, data or technologies not supplied by Penlink.

6. LIMITATION OF LIABILITY

6.1. To the maximum extent permitted by applicable law, in no event shall Penlink, together with its Affiliates and directors, officers, employees and agents, be liable for (i) any special, indirect, incidental, consequential, exemplary and/or punitive damages, (ii) any loss of and/or damage to Content and/or other data, loss of business, loss of revenues, loss of profits, loss of goodwill or loss of use, (iii) any damages resulting from use of the Tangles Software in a manner not in compliance with this EULA and/or (iv) any third party claims against You; in each case, arising out of or in any way related to the Tangles Software.

6.2. Without derogating from the above, Penlink’s maximum cumulative liability in connection with this EULA will be limited to the total amount of License fees paid by You for the Tangles Software during the six (6) months period preceding the date on which the event giving rise to liability occurred. This limitation of liability for Tangles Software is cumulative and not per claim.

6.3. No action may be brought against Penlink arising from or in connection with the Tangles Software or this EULA later than one (1) year from the date from which the grounds for such claim were established or the relevant facts became known to You.

7. OWNERSHIP

7.1. You agree that any and all proprietary rights in and to the Tangles Software and any and all upgrades, improvements, derivative works, modifications and/or improvements thereto, and all files and accompanying documentation, including but not limited to patents, patent applications, trade secrets, know how, copyrights and trademarks and any other intellectual property, anywhere in the world, whether or not reduced to practice, and whether or not patentable or otherwise protectable (collectively, the “Intellectual Property”) and any feedback or suggestions made by You pertaining to the Tangles Software, shall be the sole property and intellectual property of Penlink and may not be duplicated by You or used by You, except to that extent required for the purpose of performance of this Agreement. Other than as specifically set forth in this EULA, You have no right, title or interest in or to the Intellectual Property or the use thereof. Upon termination of this EULA, You shall immediately cease and discontinue all use of the Tangles Software and the Intellectual Property.

7.2. You agree that the product names and trademarks of, or used by, Penlink (collectively, “Penlink’s Marks”) shall be the sole property of Penlink and may not be duplicated by You or used by You, except to that extent reasonably required for the use Tangles Software pursuant to the License.

7.3. You shall not, and shall not permit any third party to, reverse engineer the Tangles Software at any time. Except in connection the License, You shall not make any use whatsoever of the Intellectual Property at any time. You shall also protect all Intellectual Property with the same degree of care as You regularly utilize in the protection of your own proprietary intellectual property, but in no event less than reasonable care. You shall promptly notify Penlink, in writing, of any infringement of the Intellectual Property of which You become aware.

7.4. You agree that neither You, nor Your Authorized Users, shall make any claim asserting that You, or Your Authorized Users have any intellectual property rights in the Tangles Software. To the extent that You, Your Authorized Users, contractors or subcontractors participate in enhancements, derivatives, new versions, or improvements to the Tangles Software or documentation (“Modifications”), such Modifications shall be the sole property and intellectual property of Penlink. You, on behalf of Yourself, Your Authorized Users, contractors or subcontractors, assign to Penlink all right, title and interest, including all intellectual property rights, in and to the Modifications. Furthermore, You agree that You shall, and will cause Your Authorized Users, contractors or subcontractors to execute all documents that Penlink may consider necessary to assign to Penlink all right, title and interest, including all intellectual property rights, in and to the Modifications, including domestic and foreign patent applications and formal assignments to Penlink of all rights to such Modifications.

8. SUSPENSION OF USE

8.1. You acknowledge and agree that if you breach the terms of this EULA or the License grant, or infringe upon Penlink’s rights to the Intellectual Property and/or Penlink’s Marks, Penlink shall have the right to immediately block or otherwise prevent Your access to the Tangles Software without limiting any rights and/or remedies available to Penlink at law or in equity.

9. TERM AND TERMINATION

9.1. This EULA and the License becomes effective on the date of Your first use of the Tangles Software, and shall thereafter continue to be in full force and effect until termination or expiration of the License.

9.2. This EULA and the License may be terminated by either party, on written notice, if the other party becomes insolvent, ceases to do business as a going concern, makes an assignment, composition or arrangement for the benefit of its creditors, or admits in writing its inability to pay debts, or if proceedings are instituted by or against it in bankruptcy under applicable insolvency laws, or for receivership, administration, winding-up or dissolution or an analogous event to any of the foregoing occurs under any applicable law, all (i) except in the course of a solvent reorganization, restructuring or mergers; and (ii) provided such proceedings are not dismissed within sixty (60) days from the initiation thereof.

9.3. Any breach the terms of this EULA, or infringement of Penlink’s rights to the Intellectual Property shall entitle Penlink to immediately terminate this EULA and the License, unless, at Penlink’s sole discretion, Penlink agrees, in writing, to provide You with an opportunity to cure the breach.

9.4. You may terminate a License prior to the time duration of the License grant specified in the Transaction Documents, for convenience, by providing written notice to Penlink. Your termination for convenience shall not require Penlink, nor entitle You, to any refund of fees actually paid, or due for the remainder of the time duration of the License grant specified in the Transaction Documents.

9.5. Upon termination for any reason of this License, You shall destroy all copies of the Tangles Software in Your possession or control, if any, and shall certify to Penlink in writing that You have satisfied such obligation.

10. GOVERNING LAW AND DISPUTE RESOLUTION

10.1. Any dispute arising out of or in connection with this EULA, including with respect to the interpretation, performance, breach or termination thereof (a “Dispute”) shall be governed, controlled, and interpreted exclusively by and under the laws of the State of Nebraska, without regard to the conflicts of law provisions thereof.

10.2. The parties hereby expressly and irrevocably submit to the exclusive jurisdiction of the competent courts in Lincoln, NE, USA, in connection with any Dispute.

11. MISCELLANEOUS

11.1. General Provisions. (i) The headings of the Sections in this EULA are for reference only and shall not be considered in the interpretation hereof; (ii) the word “including” is not intended to be exclusive and means “including without limitation”; (iii) this EULA, along with the Transaction Documents, contain the complete agreement with respect to the subject matter hereof and supersedes any prior understandings, agreements or representations regarding such subject matter; (iv) in the event that any provision of this EULA is held to be invalid, illegal or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be construed, limited, modified or deleted, to the extent necessary to eliminate any invalidity, illegality or unenforceability, and the remaining provisions of this EULA remain in full force and effect; (v) no waiver of any right under this EULA shall be effective unless in writing and signed by a duly authorized representative of the party; no waiver of any past or present right or failure to enforce shall be deemed to be a waiver of any future right arising under this EULA; (vi) nothing contained in this EULA shall be construed as creating a partnership, joint venture, agency or other similar relationship between Penlink and You, nor as granting either party the right, power, or authority (express or implied) to bind or otherwise create any duty or obligation for the other; and (vii) there shall be no employer-employee relationship between the parties.

11.2. Notices. Notices of breach, termination or infringement claims shall be delivered by air carrier services (e.g. FEDEX or DHL) or by registered mail to the registered office address of Penlink or You (as the case may be) with delivery confirmation, and shall be deemed to have been delivered to the other party after such confirmation has been received (whether electronically, by return receipt or otherwise). Any other notices may be delivered by electronic mail (email), and, in this regard, unless the Party sending the email knows or reasonably ought to know that the email was not delivered to the intended recipient’s domain specified in the email address, or the recipient could not open the communication due to its format, an email shall be deemed received on the earlier of: (i) confirmation by the receipient that they received the email; or (ii) 24 hours after the email was sent. If within 24 hours after the email was sent, the sender receives an “out of office”, “undeliverable” or similar notice indicating the email was not delivered, the sender is deemed to know the email was not delivered to the intended recipient.

11.3. Assignment. You may not assign, subcontract and/or otherwise transfer any of its rights and/or obligations under this EULA, either in whole or in part, to any third party without the prior written consent of Penlink, and any purported assignment, subcontracting or transfer without Penlink’s prior written consent shall be null and void. You acknowledge that Penlink may assign, subcontract and/or otherwise transfer any of its rights and/or obligations under this EULA, either in whole or in part, to any third party at Penlink’s sole discretion and without Your consent.

11.4. Amendment. Penlink reserves the right to amend this EULA from time to time, by sending You Notice, provided that any amendments which have a material, adverse effect on You or Your ability to use the Tangles Software, as reasonably determined, shall require your consent, not to be unreasonably withheld.

11.5. Third Party Rights. Other than to the extent You obtain the License though an Authorized Reseller, in which case You acknowledge that Pen-Link is a third party beneficiary with respect to any agreements between You and the Authorized Reseller, nothing in this EULA shall create or be deemed to create any rights in any person or entity not a party to this EULA.

By installing or using GeoTime® software (“Software”) of PEN-LINKLTD. (“PEN-LINK”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The Software offered by PEN-LINK under the Terms of Service includes computer programs, products, resources and services to help users quickly see what their data has to say to gain greater advantage from that data without overwhelming them. Any new features or tools which are added to the Software shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://www.geotime.com/terms. PEN-LINK reserves the right to update and change the Terms of Service by posting updates and changes to the GeoTime® website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Usted debe leer, estar de acuerdo y aceptar todos los términos y condiciones contenidos en este acuerdo de Términos de Servicio y en la Política de Privacidad de PEN-LINK antes de poder convertirse en usuario del Software. Además, usted acepta que este acuerdo es la declaración completa y exclusiva de los derechos y responsabilidades de las partes relacionadas con el objeto del mismo.

Sin perjuicio de cualquier otro acuerdo escrito u oral, los términos y condiciones contenidos en estas Condiciones del servicio rigen todos los aspectos de este Software y los derechos y obligaciones del Licenciatario y PEN-LINK con respecto al Software. Estos términos y condiciones no pueden ser alterados excepto a través de una enmienda por escrito firmada por las partes.

By using the Software you are agreeing to these terms. Be sure to occasionally check back for updates.

1. Software License Terms

PEN-LINK LTD. (PEN-LINK) has proprietary rights in GeoTime Desktop, GeoTime Offline Map Pack, GeoTime Glimpse, GeoTime Glimpse Offline, GeoTime Enterprise, GeoTime Live and GeoTime CRT (SOFTWARE), GeoTime® and PEN-LINK® are trademarks of PEN-LINK Software Inc. Ownership of and title to all Software and all copies thereof, including associated intellectual property rights and copyrights, are and shall remain with PEN-LINK.

2. Use of Software License

• PEN-LINK le concede derechos limitados para utilizar el Software únicamente para sus fines comerciales internos. Cualquier otro uso del Software no está permitido.
• No se permite la copia no autorizada del Software, la puesta a disposición de terceros del Software, ni el intento de comercialización del Software.
• Usted no puede utilizar, modificar, copiar o transferir el programa, en su totalidad o en parte, excepto en los casos expresamente permitidos por estas Condiciones de Servicio. Queda prohibida la ingeniería inversa, la descompilación, el desensamblaje del código objeto y la creación de obras derivadas basadas en el Programa.
• Usted no podrá derivar un sustituto del Software, incluyendo pero no limitándose a la reproducción de la funcionalidad y aspecto de la interfaz de usuario ni permitirá que nadie más lo haga.
• Usted reconoce que el Software, y los elementos del mismo, constituyen valiosos secretos comerciales, métodos patentados y otra propiedad de PEN-LINK y que el uso no autorizado o la divulgación de información confidencial o patentada puede causar daños irreparables a PEN-LINK, que puede solicitar medidas cautelares y otras medidas de reparación según lo permitido por la ley.
• Por la presente, concede y cede a PEN-LINK todos los derechos de Propiedad Intelectual que pueda poseer ahora o en el futuro sobre el Software, la Documentación y la Información Confidencial, y todos los trabajos derivados de los mismos, y acepta ejecutar todos los documentos y tomar todas las medidas que puedan ser necesarias para confirmar dichos derechos.
• Si esta Licencia se rescinde por cualquier motivo, usted se compromete a devolver o destruir todas las copias del Software y la documentación asociada, a borrar todo el Software de sus sistemas y a certificar su cumplimiento cuando se le solicite.
• You agree that your rights under this Agreement are personal and non-exclusive and may not be assigned or otherwise transferred.
• PEN-LINK se reserva el derecho de auditar su uso del Software, incluyendo pero no limitado a verificar el número de copias del Software.
• Cualquier incumplimiento o violación de cualquier término en los Términos de Servicio según lo determinado a la sola discreción de PEN-LINK dará lugar a una terminación inmediata de su licencia (s). Tras dicho incumplimiento, usted se compromete a destruir todas las copias del Software y dejar de usarlo.

3. License Activation

La persona que instale o utilice el Software será la parte contratante ("Licenciatario") a efectos de nuestras Condiciones de Servicio y será la persona autorizada a utilizar cualquier cuenta correspondiente que podamos proporcionar al Licenciatario en relación con el Servicio.

Si instala o utiliza el Software en nombre de su empresa, su empresa será el Licenciatario. Si usted está contratando el Software en nombre de su empleador, entonces usted declara y garantiza que tiene la autoridad para obligar a su empleador a nuestros Términos de Servicio.

4. General Conditions

• El soporte técnico sólo se proporciona al Licenciatario activo en base a una tarifa por servicio.
• El presente acuerdo se interpretará y regirá de conformidad con la legislación del Estado de Delaware. La Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías no se aplicará a estas Condiciones de servicio y queda expresamente excluida.
• You acknowledge and agree that PEN-LINK may amend these Terms of Service at any time by http://www.geotime.com/legal/terms and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Software after the amended Terms of Service are posted to GeoTime® website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Software.
• Usted no puede utilizar el Software para ningún propósito ilegal o no autorizado ni puede, en el uso del Software, violar ninguna ley en su jurisdicción (incluyendo pero no limitado a las leyes de derechos de autor), las leyes aplicables a usted en la jurisdicción de su cliente, o las leyes de los Estados Unidos de América. Usted cumplirá con todas las leyes, normas y reglamentos aplicables en el uso del Software.

5. Publications and Promotion

Todos los materiales que incluyan contenido creado con PEN-LINK GeoTime®, como capturas de pantalla y vídeos, deben incluir el siguiente reconocimiento: "Software PEN-LINK GeoTime® utilizado por cortesía de PEN-LINK Software Inc. Todos los derechos reservados".

El Licenciatario consiente el uso del nombre de su organización como parte de la lista de clientes de PEN-LINK en los sitios web de PEN-LINK y GeoTime® y en las presentaciones de la empresa.

6. Customer Responsibilities

You acknowledge that use is not intended for use with protected health information (PHI) under HIPAA, credit card numbers, financial account numbers, or other similarly sensitive personal information, and that You assume all risk arising from use of any such sensitive information, including the risk of any inadvertent disclosure or unauthorized access thereto. You are responsible for ensuring that Your users’ use of the PEN-LINK Service is in compliance with all applicable laws and governmental regulations and You acknowledge that You assumes all risk arising from any such use that is not compliant with applicable laws. You confirm that you have the necessary authorization(s) to possess, collect and use the data being hosted on the PEN-LINK Service.

“PHI” means (i) “protected health information” as defined in 45 CFR § 160.103, and (ii) any other patient or health information protected by the Health Insurance Portability and Accountability Act of 1996, as it may be amended from time to time (“HIPAA”), including the regulatory revisions implemented pursuant to the Health Information Technology for Economic and Clinical Health Act (the “HITECH ACT”).

7. Questions

Questions about the Terms of Service should be sent to [email protected].

You acknowledge and agree that your use of the Software, including information transmitted to or stored by PEN-LINK, is governed by its privacy policy at http://www.geotime.com

Las partes han exigido que las Condiciones de servicio y todos los documentos relacionados con ellas se redacten en inglés.

8. Orders, Fees, and Delivery

• Los precios se indican en dólares estadounidenses y están sujetos a cambios sin previo aviso, salvo que se estipule lo contrario en el presupuesto.
• Los precios indicados se basan en el cumplimiento de la totalidad del pedido. Cualquier cambio estará sujeto a una revisión del presupuesto. Los presupuestos son válidos durante 120 días.
• Todos los programas y licencias se descargan electrónicamente. También está disponible un DVD físico por un cargo adicional.
• All Fees are exclusive of applicable federal, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or…

Software as a Service Agreement

1. Software as a Service Agreement

   This Software as a Service Agreement is a contract between you (the “Customer”) and us, Pen-Link, Ltd. (the “Company”), for your use of GeoTime Enterprise (the “Service”). Please read this agreement carefully. It contains important terms that affect you and your use of the Service. By using the Service, you agree to be bound by the terms of this agreement, including the disclaimers. If you do not agree to these terms, do not use the Service. If the parties have a fully executed agreement that covers the Service, that agreement supersedes this agreement.

2. Term

   This agreement starts on the date of first login by the Customer and will continue until terminated (the “Term”), which is detailed in the “Termination” clause.

3. Grant of License to Access and Use Service

   Company hereby grants to Customer, including to all Customer’s Authorized Users, a non-exclusive, non-sublicensable, non-assignable, and royalty-free license to access and use the Service solely for Customer’s internal business operations in accordance with the terms of this agreement and the Company’s online terms of use.

4. Service Level

   1. Standards

      Company will use commercially reasonable efforts to provide the Service to Customer according to the terms set out within this document.

   2. Force Majeure

      Company will not be liable for its failure to meet standards or schedules caused by circumstances beyond Company’s reasonable control.

5. Fees

   Customer will pay Company a subscription fee (the “Subscription Fee”) for access to the Service.

   1. Credit Card Payment

      If the Customer is paying by credit card, they authorize the Company to charge the Customer’s credit card or bank account for all fees payable during the Subscription Term. The Customer further authorizes the Company to use a third party to process payments and consents to the disclosure of the Customer’s payment information to such third party.

6. Restricted Uses

   Customer will not:

   1. Upload or distribute any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Service.
   2. Modify, disassemble, decompile, or reverse engineer the Service.
   3. Probe, scan, test the vulnerability of, or circumvent any security mechanisms used by, the sites, servers, or networks connected to the Service.
   4. Take any action that imposes an unreasonably or disproportionately large load on the sites, servers, or networks connected to the Service.
   5. Copy or reproduce the Service.
   6. Access or use any other clients’ or their users’ data through the Service.
   7. Maliciously reduce or impair the accessibility of the Service.
   8. Use the Service to post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, hateful, or otherwise objectionable material.
   9. Transmit or post any material, or use the system in any way, that encourages or permits conduct that could constitute a criminal offense or give rise to civil liability.

7. Confidentiality

   1. Confidentiality Obligation

      Each party (as a receiving party) will hold in confidence all material nonpublic information (the “Confidential Information”) disclosed by the other party (as a disclosing party).

   2. Use Solely for Purpose

      A receiving party may only use the Confidential Information according to the terms of this agreement.

   3. Information Control

      Personally identifiable information (PII) and confidential data may be uploaded to the system for processing. In any of these transactions, it is understood that the Company is the processor, and the Customer is the controller.

      1. The Controller is responsible for determining the purposes and means of collection, use, and processing of PII and confidential information and ensuring compliance with appropriate legislation.
      2. The Processor processes personal and/or confidential data on behalf of the Controller.
      3. Any PII uploaded into the system will be treated as confidential.

   4. Non-Disclosure

      A receiving party may not disclose Confidential Information to any third party, except as allowed under permitted or required disclosures.

1. Software as a Service Agreement

This Software as a Service Agreement is a contract between you (the “Customer”) and us, Pen-Link, Ltd. (the “Company”), for your use of GeoTime Live (the “Service”). Please read this agreement carefully. It contains important terms that affect you and your use of the Service. By using the Service, you agree to be bound by the terms of this agreement, including the disclaimers. If you do not agree to these terms, do not use the Service. If the parties have a fully executed agreement that covers the Service that agreement supersedes this agreement.

2. Term

This agreement starts on the date of first login by the Customer and will continue until terminated (the “Term”) which is detailed in the “Termination” clause.

3. Grant of License to Access and Use Service

Company hereby grants to Customer, including to all Customers’s Authorized Users, a non-exclusive, non-sublicensable, non-assignable and royalty-free license to access and use the service (the “Service”) solely for Customer’s internal business operations in accordance with the terms of this agreement and the Company’s online terms of use.

4. Service Level

4.1. Standards

Company will use commercially reasonable efforts to provide the Service to Customer according to the terms set out within this document.

4.2. Force Majeure

Company will not be liable for its failure to meet standards or schedules caused by circumstances beyond Company’s reasonable control.

5. Fees

Customer will pay Company a subscription fee (the “Subscription Fee”) for access to the Service.

5.1. Credit Card Payment

If the Customer is paying by credit card, they authorize the Company to charge the Customer’s credit card or bank account for all fees payable during the Subscription Term. The Customer further authorizes the Company to use a third party to process payments, and consent to the disclosure of the Customer’s payment information to such third party.

5.2. Subscription Fees

Subscription fees will remain fixed during the initial term of the Customer’s subscription term unless the Customer subscribes to additional features or products.

6. Restricted Uses

Customer will not:

• 6.1. upload or distribute of any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Service,
• 6.2. modify, disassemble, decompile or reverse engineer the Service,
• 6.3. probe, scan, test the vulnerability of, or circumvent any security mechanisms used by, the sites, servers, or networks connected to the Service,
• 6.4. take any action that imposes an unreasonably or disproportionately large load on the sites, servers, or networks connected to the Service,
• 6.5. copy or reproduce the Service,
• 6.6. access or use any other clients’ or their users’ data through the Service,
• 6.7. maliciously reduce or impair the accessibility of the Service,
• 6.8. use the service to post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, hateful, or otherwise objectionable material, or
• 6.9. transmit or post any material that encourages conduct that could constitute a criminal offense or give rise to civil liability.

7. Confidentiality

7.1. Confidentiality Obligation

Each party (as a receiving party) will hold in confidence all material nonpublic information (the “Confidential Information”) disclosed by the other party (as a disclosing party).

7.2. Use Solely for Purpose

A receiving party may only use the Confidential Information according to the terms of this agreement.

7.3. Information Control

Personally identifiable information (PII) and confidential data may be uploaded to the system for processing. In any of these transactions it is understood that the Company is the processor, and the Customer is the controller.

7.3.1. The Controller

is responsible to determine the purposes and means of collection, use and processing of PII and confidential information, and that in uploading to the system they are adhering to appropriate legislation.

7.3.2. The Processor

processes personal and/or confidential data on behalf of the Controller.

7.3.3. Confidentiality of PII

Any PII uploaded into the system will be treated as confidential.

7.4. Non-Disclosure

A receiving party may not disclose Confidential Information to any third party, except to the extent allowed under paragraphs (a) and (b) below.

7.4.1. Permitted Disclosure

A receiving party may disclose Confidential Information to its representatives

• 7.4.1.1. if and to the extent that the disclosing party consents in writing to such disclosure, or
• 7.4.1.2. to the receiving party’s officers, directors, employees, Affiliates, or Representatives who:
  • 7.4.1.2.1. need to know the Confidential Information in connection with the Purpose,
  • 7.4.1.2.2. have been informed of the confidentiality obligations of this agreement, and
  • 7.4.1.2.3. agree to comply with the confidentiality obligations of this agreement.

7.4.2. Required Disclosure

The receiving party may disclose Confidential Information if it is required to do so by Law but only if the receiving party

• 7.4.2.1. gives the disclosing party Notice to allow it a reasonable opportunity to either seek a protective order or other appropriate remedy or waive the recipient’s compliance with the confidentiality obligations,
• 7.4.2.2. reasonably cooperates with the disclosing party in its reasonable efforts to obtain a protective order or other appropriate remedy.

8. Data Protection

Company shall implement reasonable safeguards to prevent unauthorized access to, use of, or disclosure of the data uploaded to the system.

9. Data Privacy

Company may collect, use and process Customer’s data only in accordance with Company’s online privacy policy.

10. Data Breach

In the event of unauthorized access to or theft of Customer data, Company shall notify Customer within a reasonable timeframe and take action to remedy or mitigate the effects of the data breach. The parties shall coordinate and cooperate in good faith on developing the content of any related public statements or required notices.

11. Ownership of Intellectual Property

Company will retain all interest in and to the Service, including all documentation, modifications, improvements, upgrades, derivative works, and all other Intellectual Property rights in connection with the Service, including Company’s name, logos, and trademarks reproduced through the Service.

12. Customer Data

12.1. Collection and Use of Data

Company may collect and use technical information gathered as part of its maintenance, support, and training services, only for the purpose of improving its products and services.

12.2. Non-Disclosure

Company will not disclose any of this information in a form that personally identifies Customer.

12.3. Customer Warranty

The Customer represents and warrants to the Company that any data uploaded into the system has been fully authorized and that such data will not infringe the legal rights of any person, and will not breach the provisions of any applicable law, statute or regulation.