Terminología

Pen-Link Software. Pen-Link Software is software developed and manufactured by Pen-Link, Ltd.

Pen-Link Customer (also “Customer”). A Pen-Link Customer, or Customer, is any agency or other entity that has one or more current, valid Licenses for Pen-Link Software purchased from or through Pen-Link, Ltd.

Basic Technical Support Package. Entitles our customers to normal business hours telephone support at Pen-Link, Ltd.’s published number and/or assistance via e-mail.

Standard Maintenance and Support. Standard Maintenance is a Maintenance option that includes Software Updates, Software Upgrades, and Basic Technical Support as defined herein.

Premium Maintenance and Support. Premium Maintenance is a Maintenance option that includes Software Updates, Software Upgrades, and Premium Technical Support as defined herein.

Software Update. A Software Update is an enhancement including additions, changes, and bug fixes to Pen-Link Software that is already in the applicable commercial market. Software Updates occur within the same major version number of an existing software product. For example, replacing Pen-Link v8.1.29.0 with Pen-Link v8.1.30.0 would constitute a Software Update. Such an update is often referred to as a New Build of the Pen-Link Software.

Software Upgrade. A Software Upgrade is the replacement of an older major version of an existing Pen-Link Software product or products, with a newer major version of a Pen-Link Software product or products, to the extent required to maintain the same operational functionality that was supported by the Pen-Link Software prior to the upgrade. For example, upgrading from Pen-Link Version 7 to Pen-Link Version 8 (where 8 is the newer major version) would constitute a Software Upgrade, so long as the installation of the newer version of the PenLink Software supported at least the same operational functionality that the Customer had under Pen-Link version 7. Upgrades do not apply to new software products that Pen-Link, Ltd. may release to the commercial market from time to time in the future.

Basic Technical Support (also “Basic Support”). Basic Technical Support is a Support option that includes telephone-based Technical Support for the Pen-Link Software licensed by the Customer. Basic Technical Support also includes assistance via email or other automated processes such that Pen-Link, Ltd. may deem fit to offer. Basic Technical Support may be obtained by contacting Pen-Link, Ltd. via its published, main telephone number (currently 402-421-8857), its general support email account ([email protected]), or its World Wide Web site (www.penlink.com). Basic Technical Support is available Monday through Friday, from 8:00 AM to 5:00 PM Central time, except for holidays.

Premium Technical Support (also “Premium Support”). Premium Technical Support is a Support option that includes all of the support services offered with Basic Technical Support (Section 1.8), plus Emergency After-Hours support for live communication interception and collection operations. Emergency After-Hours support services may be accessed through methods, including telephone access, that are provided to the customer at the time of purchase. Emergency After-Hours support services are available Monday through Friday, from 5:01 PM – 7:59 AM Central time and all-day Saturday & Sunday, including holidays.

Maintenance and Support Agreement (“Agreement”). This Maintenance and Support Agreement is the Agreement between Pen-Link, Ltd. and the Customer regarding the terms and conditions under which the Maintenance and Support Services described in this document are purchased and provided.

Software

Maintenance is an optional service offered by Pen-Link, Ltd. to augment a purchase of Pen-Link Software.  Maintenance may be purchased by a Pen-Link Customer along with, or subsequent to, the purchase of Pen-Link Software.

El mantenimiento se ofrece únicamente en virtud de un Acuerdo de mantenimiento y asistencia entre el Cliente y Pen-Link, Ltd.

Pen-Link, Ltd. ofrece dos niveles de Mantenimiento que un Cliente puede adquirir: Mantenimiento Estándar y Mantenimiento Premium, tal y como se definen en las Secciones 1.4 y 1.5 respectivamente.

Maintenance applies only to software developed and manufactured by Pen-Link, Ltd. Maintenance does not apply to software developed and manufactured by companies other than Pen-Link, Ltd. Unless otherwise specified in a separate, written agreement between Pen-Link, Ltd. and the Customer, to which Pen-Link, Ltd. is a signatory party, Maintenance does not include updates, upgrades, or bug fixes to, or new releases of, any third-party software or hardware purchased through Pen-Link, Ltd. or with the assistance of Pen-Link, Ltd. Support for third party software and hardware products bundled with Pen-Link, Ltd. licensed Pen-Link Software is available only according to the third-party manufacturer’s support policies. 

Todas las entregas de Mantenimiento están sujetas a los términos y condiciones del Contrato de Licencia de Usuario Final EULA aplicable para el Software Autorizado.

Asistencia técnica ("Asistencia")

El Soporte Técnico es un servicio opcional ofrecido por Pen-Link, Ltd. para apoyar al Cliente en el uso autorizado del Software PenLink bajo licencia.

La asistencia se ofrece únicamente en virtud de un Contrato de mantenimiento y asistencia entre el Cliente y Pen-Link, Ltd.

Pen-Link, Ltd. ofrece dos niveles de Asistencia técnica: Soporte Técnico Básico y Soporte Técnico Premium, tal y como se definen en las Secciones 1.8 y 1.9 respectivamente.

Pen-Link, Ltd. hará todos los intentos razonables para responder a las preguntas de Asistencia de los Clientes y abordar las inquietudes de Asistencia de los Clientes. Sin embargo, la Asistencia se ofrece únicamente de buena fe y en base a un esfuerzo diligente, y es posible que Pen-Link, Ltd. no pueda resolver todas las solicitudes de Asistencia.

El Soporte Técnico se proporciona para el uso operativo y continuo del Software Pen-Link con licencia; el Soporte no pretende ser un sustituto de la formación o los servicios profesionales necesarios para la implementación o el rediseño del sistema del Software Pen-Link con licencia, que están fuera del alcance de este acuerdo. Todos estos servicios, incluidos, entre otros, la formación, la asistencia in situ, la consulta, la programación personalizada y otras personalizaciones de software, el diseño de redes y la administración de bases de datos y redes, se pueden proporcionar en virtud de acuerdos independientes con y por Pen-Link, Ltd.

A menos que se especifique lo contrario en un acuerdo separado por escrito entre Pen-Link, Ltd. y el Cliente, del cual Pen-Link, Ltd. sea parte firmante, el Soporte está disponible únicamente para la versión actual e inmediatamente anterior del Software Pen-Link con licencia. El Soporte para una versión anterior del Software Pen-Link se proporciona hasta un máximo de dieciocho (18) meses después del lanzamiento de la versión actual del software, siempre que el Cliente y Pen-Link, Ltd. sean partes de un Acuerdo de Mantenimiento y Soporte vigente.

A menos que se especifique lo contrario en un acuerdo independiente por escrito entre Pen-Link, Ltd. y el Cliente, del que Pen-Link, Ltd. sea parte firmante, el Soporte no incluye ninguno de los siguientes elementos:

• Soporte para productos de bases de datos o los denominados DBMS o Sistemas de Gestión de Bases de Datos, incluyendo sin limitaciones, la instalación y alteración y/o configuración de dichos productos, y la resolución de errores relacionados directamente con dichos productos.
• Resolución de errores de red, estación de trabajo u otros errores del entorno no relacionados directamente con el software Pen-Link con licencia.
• Soporte para cualquier software Pen-Link con licencia que funcione en o con cualquier versión de cualquier base de datos, sistema de gestión de bases de datos, sistema operativo u otro producto o sistema de hardware o software que no esté específicamente identificado como interoperable y compatible con la versión específica del software Pen-Link con licencia que se esté utilizando.
• Soporte para cualquier versión alfa, beta u otra versión de preproducción de cualquier software, incluido el software de Pen-Link.
• Support for any changes to Pen-Link Software made outside of the product’s scope by a customer or by any third party.
• Asistencia para cualquier Software Pen-Link con licencia que se utilice para un fin, o de una manera, para el que no fue diseñado.

Condiciones generales

Los contratos de mantenimiento y asistencia son opciones que Pen-Link, Ltd. pone a disposición del cliente para su adquisición.

Los contratos de mantenimiento y asistencia se ofrecen anualmente.

A menos que se especifique lo contrario en un acuerdo escrito por separado entre Pen-Link, Ltd. y el Cliente, del cual Pen-Link, Ltd. sea parte firmante, los Acuerdos de Mantenimiento y Soporte se renovarán automáticamente al final de cada plazo anual, siempre que el Cliente pague las tarifas de renovación aplicables.

A menos que se especifique lo contrario en un acuerdo independiente por escrito entre Pen-Link, Ltd. y el Cliente, en el que Pen-Link, Ltd. sea parte firmante, el Acuerdo de mantenimiento y asistencia del Cliente se abonará al inicio de cada período anual.

Payment. The Customer will be invoiced prior to any annual Maintenance and Support term (initial or renewal terms). The Customer agrees to make payment to Pen-Link, Ltd. no later than thirty (30) days from the date of the invoice, unless otherwise agreed upon in writing. Unless otherwise instructed, the Customer will make payment directly to Pen-Link, Ltd.

Pen-Link, Ltd’s obligations hereunder are subject to the Customer’s timely payment for Maintenance and Support. Failure of the Customer to pay fees in a timely manner for any term of Maintenance and Support may, at the sole discretion of Pen-Link, Ltd., result in the termination or suspension of Maintenance and Support services.

Lapses and Reinstatement. If a Customer’s Maintenance and Support agreement terminates as a result of expiration or otherwise pursuant to this Agreement, and the Customer decides to reinstate the Agreement, the Customer will be required to pay the applicable Maintenance and Support fees for the lapsed period (the time elapsed between the Agreement expiring and subsequently being reinstated), plus a reinstatement fee equal to 10% of the fees for the lapsed period.

Taxes. The Customer is responsible for payment of all applicable taxes, value added taxes, or other taxes (however designated) related to the Maintenance and Support of the Licensed Software, unless otherwise agreed upon and stated in writing.

Este Acuerdo terminará automáticamente para cada producto de Software Pen-Link Licenciado a la terminación del EULA correspondiente a dicho producto de Software Pen-Link.

El Cliente podrá rescindir el presente Contrato por Conveniencia, pero en tal caso no tendrá derecho al reembolso de las tasas abonadas.

Additional Orders. Orders by the Customer for additional Pen-Link Software products or additional licenses of Pen-Link Software products will increase the Customer’s Maintenance and Support fees under this Agreement.

We reserve the right to impose a convenience fee of 2.0% for credit card processing on amounts over $10,000.

Descargo de responsabilidad y garantía

Pen-Link, Ltd. garantiza que los servicios de Mantenimiento y Asistencia prestados al Cliente en virtud del presente Acuerdo se llevarán a cabo con la debida diligencia y de manera profesional y profesional. Pen-Link, Ltd. no garantiza de ningún otro modo la exactitud o integridad de los servicios prestados en virtud del presente Acuerdo. PEN-LINK, LTD. RENUNCIA A CUALQUIER OTRA GARANTÍA, EXPRESA, IMPLÍCITA O DE OTRO TIPO, EN RELACIÓN CON EL OBJETO DE ESTE ACUERDO. EN NINGÚN CASO, BAJO CUALQUIER TEORÍA DE LA LEY, NINGUNA DE LAS PARTES Y / O SUS AFILIADOS SERÁN RESPONSABLES ANTE LA OTRA POR NINGÚN DAÑO INDIRECTO, ESPECIAL, INCIDENTAL O CONSECUENTE O PÉRDIDA DE BENEFICIOS Y / O SUS AFILIADOS SON ADVERTIDOS DE LA POSIBILIDAD DE TALES DAÑOS. LA RESPONSABILIDAD DE PEN-LINK, LTD EN VIRTUD DE ESTE ACUERDO NO EXCEDERÁ LA PORCIÓN PREPAGADA Y NO UTILIZADA DE LAS TARIFAS DE MANTENIMIENTO Y SOPORTE DEL CLIENTE PAGADAS A PEN-LINK, LTD. PEN-LINK, LTD. DECLINA ESPECÍFICAMENTE TODA RESPONSABILIDAD POR LOS SERVICIOS PRESTADOS POR CUALQUIER SOCIO O TERCERO.

Es responsabilidad exclusiva del Cliente realizar y mantener copias de seguridad adecuadas del software y los datos.

En ningún caso Pen-Link, Ltd. será responsable de la pérdida de datos.

Varios

Entire Agreement. This Agreement constitutes the entire Agreement between the Customer and Pen-Link, Ltd. related to the subject matter hereof, and additions or modifications shall be binding upon the parties only if the same shall be in writing and duly executed by the Customer and a duly authorized officer of Pen-Link, Ltd. The Licensed Pen-Link Software is licensed under a separate End User License Agreement (EULA) and professional services, if any, are provided under a separate professional services agreement. The terms and conditions of any Customer purchase order are only binding on Pen-Link, Ltd. if they are agreed to in writing by an authorized Pen-Link, Ltd. officer and in a document other than the purchase order.

Waiver. The waiver or failure of either party to exercise in any respect any right shall not be deemed a waiver of any further or future right.

Assignment. The Customer may assign this Agreement only in connection with a proper and valid assignment of the corresponding EULA to the extent permitted there under; provided that the Customer gives written notice of such assignment to Pen-Link, Ltd. Pen-Link, Ltd. may freely assign this Agreement to a purchaser of that portion of Pen-Link, Ltd’s business to which this Agreement relates, to the surviving corporation in the event of a merger, and to any affiliate or third-party whom Pen-Link authorizes to provide Maintenance and Support for the Licensed Pen-Link Software of the nature contemplated hereby.

Tangles: Terms and Conditions

1. Proprietary and Confidential Information

Nothing in this Proposal shall be deemed to grant to the Customer and/or End User any rights in patents, copyrights, proprietary information, and trade secrets in the hardware, licensed software, documentation, and services (collectively, the Deliverables). Customer and/or the End User shall retain and shall not remove or destroy any copyright, trademark, logos, or other intellectual property rights legends or notices placed or contained in the Deliverables.

The Terms of this Proposal are confidential and may only be disclosed on a need-to-know basis and may not be disclosed to any third party. Customer and End Users are prohibited from disclosing use of the Deliverables, names of Pen-Link, Ltd.’s tools and technologies, the existence of this agreement, or the relationship between Customers and End Users and Pen-Link, Ltd. without prior written consent.

2. Product and Software Licenses

The Deliverables, including the licensed software and the documentation, are owned by Pen-Link, Ltd. and are protected by intellectual property laws. A limited, non-transferable, and non-exclusive license will be granted to the End User for operation. Restrictions on use include prohibition of resale, modification, or reverse engineering of the software.

3. Taxes

Proposal prices exclude customs, duties, and taxes, which are the responsibility of the Customer/End Users. Any withheld taxes shall be added to the payment due to Pen-Link, Ltd.

4. Limitation of Liability

Pen-Link, Ltd. provides no warranties and disclaims liability for indirect, consequential, or incidental damages. The liability of Pen-Link, Ltd. shall not exceed the amount paid by the Customer or End User.

5. Operation – Product and Software

Customers and End Users are responsible for ensuring compliance with applicable laws while using the Deliverables. Pen-Link, Ltd. does not operate the Deliverables on behalf of users and disclaims liability for unauthorized access.

6. Permits

The Customer is solely responsible for obtaining any required permits, including export control permits.

7. Data Access and Privacy Policy

Customers and End Users must ensure lawful access to third-party data sources and comply with relevant privacy laws. Unauthorized use of Deliverables for accessing, retrieving, or storing third-party data is prohibited. Pen-Link, Ltd. disclaims liability for data misuse.

7. Data Access and Privacy Policy

Customers and End Users may choose to allow the Deliverables to automatically retrieve data from your system(s) or third-party systems, accounts or web sources or services or to call the servers of other websites or services solely at the direction of and as a convenience to Customers and End Users (individually or collectively “Third Party Sites“), on your behalf and/or you may use the Deliverables to do so, at your direction. Customer and End Users agree that all actions taken through the Deliverables are the acts of the Customer and its End Users and not Pen-Link, Ltd.. In order to connect the Deliverables to access or retrieve data from any third-party system, services or Third Party Sites, Customer and End Users hereby agree that such connection, access or retrieval shall be done at their sole direction and control.

Customer and End Users represent and warrant that they have all valid, relevant legal authority to carry out search activities and online access of your systems or Third-Party Sites, online accounts or other web sources, pursuant to relevant law governing their law enforcement or similar governmental role and pursuant to the relevant law governing the jurisdiction(s) in which they operate. Customer and End Users represent and warrant that they have permission, authority and rights to use the Deliverables to access Third Party Sites, online accounts or other web sources and/or to allow automatic access to such system(s), services, Third Party Sites, online accounts or other web sources and retrieve data therefrom by indicating the same within the user interface of the Deliverables.

Customers and End Users represent and warrant that their use of the Deliverables will not violate any relevant terms of service, privacy policy, other agreements governing such Third-Party Sites, accounts or web sources, or any express or implied communication, request or demand from any third party. Customers and End Users represent and warrant that they have the right to access Third Party Sites, online accounts or other web sources pursuant to relevant terms of service or other agreements governing such accounts or web sources, or other valid sources of legal authority.

Any action performed in the Deliverables by the Customer or End Users and/or data storage and/or any possible violation of a Third-Party Site’s, online account’s or other web source’s policies or terms are the sole responsibility of Customer and its End Users and are acts carried out by Customer and its End Users. Pen-Link, Ltd. disclaims any and all liability associated with accessing and retrieving data from such system(s), services, Third Party Sites, accounts or web sources.

IF AT ANY TIME CUSTOMER DOES NOT HAVE THE RIGHT AND AUTHORITY TO USE THE DELIVERABLES TO ACCESS, RETRIEVE DATA OR CONNECT TO OR TO AUTOMATICALLY ACCESS, RETRIEVE DATA OR CONNECT TO SUCH SYSTEM(S), SERVICE(S), THIRD PARTY SITES, ACCOUNTS OR WEB SOURCES, THEN CUSTOMER AND END USERS HEREBY AGREE TO IMMEDIATELY CEASE USE OF THE DELIVERABLES AND CEASE ACCESS TO SUCH RESOURCES.

Restrictions on use: Neither the Customer nor the End Users shall, without Pen-Link, Ltd.’s written permission:

• Use or permit the use of the Deliverables, including the licensed software and/or the documentation, for any purpose or use other than the operation of the product supplied by Pen-Link, Ltd. in accordance with its intended use;
• Divert the Deliverables, including the licensed software and/or the documentation, to any third party;
• Reverse engineer or decompile the licensed software in any form or by any means or modify the licensed software;
• Copy the Deliverables, including the licensed software and/or the documentation.

The Deliverables enable effective searches of open source information from the web. As a policy, Pen-Link, Ltd. doesn’t intentionally collect or store personal information in its databases for any usage.

Customer and End Users represent, warrant, and agree that:

• They have obtained data lawfully, and such data does not and will not violate any applicable laws or any person or entity’s rights, including such person’s privacy, proprietary or intellectual property or moral rights;
• The data is free of all viruses, Trojan horses, and other elements that could interrupt or harm the systems or software of Pen-Link, Ltd.;
• Customer and End Users are solely responsible for ensuring compliance with all privacy laws in all jurisdictions that may apply to data accessed, collected and/or stored hereunder;
• The data complies with the terms of these Terms.

For purposes of clarity, Pen-Link, Ltd. takes no responsibility and assumes no liability for any data, and Customer and End Users will be solely responsible for their data and the consequences of access, collecting, storing, sharing or disclosing it hereunder. Pen-Link, Ltd. will not be responsible for any backup, recovery or other steps required to ensure that data is recoverable in the case of data loss. Customer and End Users are solely responsible for backing up their data on a regular basis, and taking appropriate steps to safeguard and ensure the integrity of their data.

8. Product and Software Licenses

El software autorizado y la documentación son propiedad de Pen-Link, Ltd. y/o sus filiales y/o sus proveedores y están protegidos por patentes, secretos comerciales, marcas comerciales y leyes de derechos de autor y disposiciones de tratados internacionales. Pen-Link, Ltd. concederá al Cliente y a sus Usuarios Finales una licencia limitada, intransferible y no exclusiva en la medida necesaria para su uso y funcionamiento de conformidad con los Términos de esta Propuesta. La concesión de esta licencia está incluida en el precio propuesto.

9. Indemnity

Customer and End User agree to defend, indemnify and hold harmless PEN-LINK, LTD. (as defined in ¶4.4) from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

• Customer’s and/or End Users’ modification or misuse of and/or improper granting of access to the Deliverables;
• Customer’s or End Users’ violation of any of the terms of this Agreement including without limitation, breach of any of the representations and warranties above;
• Customer’s and/or End Users’ violation of or data violating any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights;
• Customer’s and/or End Users’ violation of any law, rule or regulation of the United States or any other country;
• Any claim for damages that arise as a result of any of Customer’s and/or End Users’ data or any other data that are collected or submitted through use of the Deliverables;
• Any other party’s access and use of the Deliverables provided by Customer and/or End Users.

Pen-Link, Ltd. will have the right to control the defense, settlement, adjustment or compromise of any such claims, actions or proceedings by using counsel selected by Pen-Link, Ltd.. Pen-Link, Ltd. will use reasonable efforts to notify Customer of any such claims, actions, or proceedings upon becoming aware of the same.

10. Miscellaneous

Notice and Modifications: Pen-Link, Ltd. may provide Customer and End Users with notices, including those regarding changes to Pen-Link, Ltd. terms and conditions, by email, regular mail, or postings on a service through the Deliverables. Notice will be deemed given twenty-four (24) hours after email is sent, unless Pen-Link, Ltd. is notified that the email address is invalid. Alternatively, Pen-Link, Ltd. may give Customer legal notice by mail to a postal address, if provided by Customer. In such case, notice will be deemed given three days after the date of mailing. Notice posted on a service through the Deliverables is deemed given five (5) days following the initial posting. Pen-Link, Ltd. reserves the right to determine the form and means of providing notifications to Customer and End Users.

Pen-Link, Ltd. is not responsible for any automatic filtering Customer, End Users or their network providers may apply to email notifications Pen-Link, Ltd. sends to the email address provided. Pen-Link, Ltd. may, in its sole discretion, modify or update these Terms from time to time, and so Customer and End Users should review this page periodically. Customers’ or End Users’ continued use of the Service after any notice of change constitutes acceptance of the new Terms. If any such revision is unacceptable to Customer or End Users, their only remedy is to cease use of Pen-Link, Ltd. Deliverables. If Customer or End Users do not agree to any of these terms or any future Terms, do not use or access (or continue to access) the Deliverables.

Waiver: The failure of Pen-Link, Ltd. to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Pen-Link, Ltd..

Severability: If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable, then that provision will be limited or eliminated from these Terms to the minimum extent necessary and will not affect the validity and enforceability of any remaining provisions; except that in the event of unenforceability of the Jury Trial Waiver, the entire arbitration agreement shall be unenforceable.

Assignment: These Terms and any rights and licenses granted hereunder, may not be transferred or assigned by Customer or End Users, but may be assigned by Pen-Link, Ltd. without restriction or any need for authorization from Customer.

Survival: Upon termination of these Terms, any provision which, by its nature or express terms should survive, shall survive such termination or expiration.

Headings: The heading references herein are for convenience only, do not constitute a part of these Terms, and will not be deemed to limit or affect any of the provisions hereof.

Entire Agreement: This, including the agreements incorporated by reference, constitutes the entire agreement between you and Pen-Link, Ltd. relating to the subject matter herein and will not be modified except in writing, signed by both parties, or by a change made by Pen-Link, Ltd. as set forth in these Terms.

11. Governing Law; Venue; Waiver of Jury Trial

El presente Acuerdo y cualquier disputa de cualquier tipo que pueda surgir entre las Partes se regirán por las leyes del Estado de Nebraska, sin tener en cuenta la elección de los principios legales. Los tribunales federales y estatales ubicados en la ciudad de Lincoln y el estado de Nebraska tendrán la jurisdicción única y exclusiva sobre cualquier disputa que surja bajo los términos de este Acuerdo. Por la presente, las Partes consienten expresamente a dicha jurisdicción exclusiva y renuncian irrevocable e incondicionalmente y acuerdan no alegar ni reclamar en ninguno de dichos tribunales que cualquier acción, pleito o procedimiento iniciado en cualquiera de dichos tribunales se haya iniciado en un foro inconveniente. Cada una de las Partes renuncia al derecho a juicio por jurado en cualquier acción que surja de o esté relacionada con el presente Acuerdo.

By installing or using GeoTime® software (“Software”) of PEN-LINKLTD. (“PEN-LINK”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The Software offered by PEN-LINK under the Terms of Service includes computer programs, products, resources and services to help users quickly see what their data has to say to gain greater advantage from that data without overwhelming them. Any new features or tools which are added to the Software shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at https://www.geotime.com/terms. PEN-LINK reserves the right to update and change the Terms of Service by posting updates and changes to the GeoTime® website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Usted debe leer, estar de acuerdo y aceptar todos los términos y condiciones contenidos en este acuerdo de Términos de Servicio y en la Política de Privacidad de PEN-LINK antes de poder convertirse en usuario del Software. Además, usted acepta que este acuerdo es la declaración completa y exclusiva de los derechos y responsabilidades de las partes relacionadas con el objeto del mismo.

Sin perjuicio de cualquier otro acuerdo escrito u oral, los términos y condiciones contenidos en estas Condiciones del servicio rigen todos los aspectos de este Software y los derechos y obligaciones del Licenciatario y PEN-LINK con respecto al Software. Estos términos y condiciones no pueden ser alterados excepto a través de una enmienda por escrito firmada por las partes.

By using the Software you are agreeing to these terms. Be sure to occasionally check back for updates.

1. Software License Terms

PEN-LINK LTD. (PEN-LINK) has proprietary rights in GeoTime Desktop, GeoTime Offline Map Pack, GeoTime Glimpse, GeoTime Glimpse Offline, GeoTime Enterprise, GeoTime Live and GeoTime CRT (SOFTWARE), GeoTime® and PEN-LINK® are trademarks of PEN-LINK Software Inc. Ownership of and title to all Software and all copies thereof, including associated intellectual property rights and copyrights, are and shall remain with PEN-LINK.

2. Use of Software License

• PEN-LINK le concede derechos limitados para utilizar el Software únicamente para sus fines comerciales internos. Cualquier otro uso del Software no está permitido.
• No se permite la copia no autorizada del Software, la puesta a disposición de terceros del Software, ni el intento de comercialización del Software.
• Usted no puede utilizar, modificar, copiar o transferir el programa, en su totalidad o en parte, excepto en los casos expresamente permitidos por estas Condiciones de Servicio. Queda prohibida la ingeniería inversa, la descompilación, el desensamblaje del código objeto y la creación de obras derivadas basadas en el Programa.
• Usted no podrá derivar un sustituto del Software, incluyendo pero no limitándose a la reproducción de la funcionalidad y aspecto de la interfaz de usuario ni permitirá que nadie más lo haga.
• Usted reconoce que el Software, y los elementos del mismo, constituyen valiosos secretos comerciales, métodos patentados y otra propiedad de PEN-LINK y que el uso no autorizado o la divulgación de información confidencial o patentada puede causar daños irreparables a PEN-LINK, que puede solicitar medidas cautelares y otras medidas de reparación según lo permitido por la ley.
• Por la presente, concede y cede a PEN-LINK todos los derechos de Propiedad Intelectual que pueda poseer ahora o en el futuro sobre el Software, la Documentación y la Información Confidencial, y todos los trabajos derivados de los mismos, y acepta ejecutar todos los documentos y tomar todas las medidas que puedan ser necesarias para confirmar dichos derechos.
• Si esta Licencia se rescinde por cualquier motivo, usted se compromete a devolver o destruir todas las copias del Software y la documentación asociada, a borrar todo el Software de sus sistemas y a certificar su cumplimiento cuando se le solicite.
• You agree that your rights under this Agreement are personal and non-exclusive and may not be assigned or otherwise transferred.
• PEN-LINK se reserva el derecho de auditar su uso del Software, incluyendo pero no limitado a verificar el número de copias del Software.
• Cualquier incumplimiento o violación de cualquier término en los Términos de Servicio según lo determinado a la sola discreción de PEN-LINK dará lugar a una terminación inmediata de su licencia (s). Tras dicho incumplimiento, usted se compromete a destruir todas las copias del Software y dejar de usarlo.

3. License Activation

La persona que instale o utilice el Software será la parte contratante ("Licenciatario") a efectos de nuestras Condiciones de Servicio y será la persona autorizada a utilizar cualquier cuenta correspondiente que podamos proporcionar al Licenciatario en relación con el Servicio.

Si instala o utiliza el Software en nombre de su empresa, su empresa será el Licenciatario. Si usted está contratando el Software en nombre de su empleador, entonces usted declara y garantiza que tiene la autoridad para obligar a su empleador a nuestros Términos de Servicio.

4. General Conditions

• El soporte técnico sólo se proporciona al Licenciatario activo en base a una tarifa por servicio.
• El presente acuerdo se interpretará y regirá de conformidad con la legislación del Estado de Delaware. La Convención de las Naciones Unidas sobre los Contratos de Compraventa Internacional de Mercaderías no se aplicará a estas Condiciones de servicio y queda expresamente excluida.
• You acknowledge and agree that PEN-LINK may amend these Terms of Service at any time by http://www.geotime.com/legal/terms and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Software after the amended Terms of Service are posted to GeoTime® website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Software.
• Usted no puede utilizar el Software para ningún propósito ilegal o no autorizado ni puede, en el uso del Software, violar ninguna ley en su jurisdicción (incluyendo pero no limitado a las leyes de derechos de autor), las leyes aplicables a usted en la jurisdicción de su cliente, o las leyes de los Estados Unidos de América. Usted cumplirá con todas las leyes, normas y reglamentos aplicables en el uso del Software.

5. Publications and Promotion

Todos los materiales que incluyan contenido creado con PEN-LINK GeoTime®, como capturas de pantalla y vídeos, deben incluir el siguiente reconocimiento: "Software PEN-LINK GeoTime® utilizado por cortesía de PEN-LINK Software Inc. Todos los derechos reservados".

El Licenciatario consiente el uso del nombre de su organización como parte de la lista de clientes de PEN-LINK en los sitios web de PEN-LINK y GeoTime® y en las presentaciones de la empresa.

6. Customer Responsibilities

You acknowledge that use is not intended for use with protected health information (PHI) under HIPAA, credit card numbers, financial account numbers, or other similarly sensitive personal information, and that You assume all risk arising from use of any such sensitive information, including the risk of any inadvertent disclosure or unauthorized access thereto. You are responsible for ensuring that Your users’ use of the PEN-LINK Service is in compliance with all applicable laws and governmental regulations and You acknowledge that You assumes all risk arising from any such use that is not compliant with applicable laws. You confirm that you have the necessary authorization(s) to possess, collect and use the data being hosted on the PEN-LINK Service.

“PHI” means (i) “protected health information” as defined in 45 CFR § 160.103, and (ii) any other patient or health information protected by the Health Insurance Portability and Accountability Act of 1996, as it may be amended from time to time (“HIPAA”), including the regulatory revisions implemented pursuant to the Health Information Technology for Economic and Clinical Health Act (the “HITECH ACT”).

7. Questions

Questions about the Terms of Service should be sent to [email protected].

You acknowledge and agree that your use of the Software, including information transmitted to or stored by PEN-LINK, is governed by its privacy policy at http://www.geotime.com

Las partes han exigido que las Condiciones de servicio y todos los documentos relacionados con ellas se redacten en inglés.

8. Orders, Fees, and Delivery

• Los precios se indican en dólares estadounidenses y están sujetos a cambios sin previo aviso, salvo que se estipule lo contrario en el presupuesto.
• Los precios indicados se basan en el cumplimiento de la totalidad del pedido. Cualquier cambio estará sujeto a una revisión del presupuesto. Los presupuestos son válidos durante 120 días.
• Todos los programas y licencias se descargan electrónicamente. También está disponible un DVD físico por un cargo adicional.
• All Fees are exclusive of applicable federal, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or…

Software as a Service Agreement

1. Software as a Service Agreement

   This Software as a Service Agreement is a contract between you (the “Customer”) and us, Pen-Link, Ltd. (the “Company”), for your use of GeoTime Enterprise (the “Service”). Please read this agreement carefully. It contains important terms that affect you and your use of the Service. By using the Service, you agree to be bound by the terms of this agreement, including the disclaimers. If you do not agree to these terms, do not use the Service. If the parties have a fully executed agreement that covers the Service, that agreement supersedes this agreement.

2. Term

   This agreement starts on the date of first login by the Customer and will continue until terminated (the “Term”), which is detailed in the “Termination” clause.

3. Grant of License to Access and Use Service

   Company hereby grants to Customer, including to all Customer’s Authorized Users, a non-exclusive, non-sublicensable, non-assignable, and royalty-free license to access and use the Service solely for Customer’s internal business operations in accordance with the terms of this agreement and the Company’s online terms of use.

4. Service Level

   1. Standards

      Company will use commercially reasonable efforts to provide the Service to Customer according to the terms set out within this document.

   2. Force Majeure

      Company will not be liable for its failure to meet standards or schedules caused by circumstances beyond Company’s reasonable control.

5. Fees

   Customer will pay Company a subscription fee (the “Subscription Fee”) for access to the Service.

   1. Credit Card Payment

      If the Customer is paying by credit card, they authorize the Company to charge the Customer’s credit card or bank account for all fees payable during the Subscription Term. The Customer further authorizes the Company to use a third party to process payments and consents to the disclosure of the Customer’s payment information to such third party.

6. Restricted Uses

   Customer will not:

   1. Upload or distribute any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Service.
   2. Modify, disassemble, decompile, or reverse engineer the Service.
   3. Probe, scan, test the vulnerability of, or circumvent any security mechanisms used by, the sites, servers, or networks connected to the Service.
   4. Take any action that imposes an unreasonably or disproportionately large load on the sites, servers, or networks connected to the Service.
   5. Copy or reproduce the Service.
   6. Access or use any other clients’ or their users’ data through the Service.
   7. Maliciously reduce or impair the accessibility of the Service.
   8. Use the Service to post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, hateful, or otherwise objectionable material.
   9. Transmit or post any material, or use the system in any way, that encourages or permits conduct that could constitute a criminal offense or give rise to civil liability.

7. Confidentiality

   1. Confidentiality Obligation

      Each party (as a receiving party) will hold in confidence all material nonpublic information (the “Confidential Information”) disclosed by the other party (as a disclosing party).

   2. Use Solely for Purpose

      A receiving party may only use the Confidential Information according to the terms of this agreement.

   3. Information Control

      Personally identifiable information (PII) and confidential data may be uploaded to the system for processing. In any of these transactions, it is understood that the Company is the processor, and the Customer is the controller.

      1. The Controller is responsible for determining the purposes and means of collection, use, and processing of PII and confidential information and ensuring compliance with appropriate legislation.
      2. The Processor processes personal and/or confidential data on behalf of the Controller.
      3. Any PII uploaded into the system will be treated as confidential.

   4. Non-Disclosure

      A receiving party may not disclose Confidential Information to any third party, except as allowed under permitted or required disclosures.

1. Software as a Service Agreement

This Software as a Service Agreement is a contract between you (the “Customer”) and us, Pen-Link, Ltd. (the “Company”), for your use of GeoTime Live (the “Service”). Please read this agreement carefully. It contains important terms that affect you and your use of the Service. By using the Service, you agree to be bound by the terms of this agreement, including the disclaimers. If you do not agree to these terms, do not use the Service. If the parties have a fully executed agreement that covers the Service that agreement supersedes this agreement.

2. Term

This agreement starts on the date of first login by the Customer and will continue until terminated (the “Term”) which is detailed in the “Termination” clause.

3. Grant of License to Access and Use Service

Company hereby grants to Customer, including to all Customers’s Authorized Users, a non-exclusive, non-sublicensable, non-assignable and royalty-free license to access and use the service (the “Service”) solely for Customer’s internal business operations in accordance with the terms of this agreement and the Company’s online terms of use.

4. Service Level

4.1. Standards

Company will use commercially reasonable efforts to provide the Service to Customer according to the terms set out within this document.

4.2. Force Majeure

Company will not be liable for its failure to meet standards or schedules caused by circumstances beyond Company’s reasonable control.

5. Fees

Customer will pay Company a subscription fee (the “Subscription Fee”) for access to the Service.

5.1. Credit Card Payment

If the Customer is paying by credit card, they authorize the Company to charge the Customer’s credit card or bank account for all fees payable during the Subscription Term. The Customer further authorizes the Company to use a third party to process payments, and consent to the disclosure of the Customer’s payment information to such third party.

5.2. Subscription Fees

Subscription fees will remain fixed during the initial term of the Customer’s subscription term unless the Customer subscribes to additional features or products.

6. Restricted Uses

Customer will not:

• 6.1. upload or distribute of any files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Service,
• 6.2. modify, disassemble, decompile or reverse engineer the Service,
• 6.3. probe, scan, test the vulnerability of, or circumvent any security mechanisms used by, the sites, servers, or networks connected to the Service,
• 6.4. take any action that imposes an unreasonably or disproportionately large load on the sites, servers, or networks connected to the Service,
• 6.5. copy or reproduce the Service,
• 6.6. access or use any other clients’ or their users’ data through the Service,
• 6.7. maliciously reduce or impair the accessibility of the Service,
• 6.8. use the service to post, promote, or transmit any unlawful, harassing, libelous, abusive, threatening, harmful, hateful, or otherwise objectionable material, or
• 6.9. transmit or post any material that encourages conduct that could constitute a criminal offense or give rise to civil liability.

7. Confidentiality

7.1. Confidentiality Obligation

Each party (as a receiving party) will hold in confidence all material nonpublic information (the “Confidential Information”) disclosed by the other party (as a disclosing party).

7.2. Use Solely for Purpose

A receiving party may only use the Confidential Information according to the terms of this agreement.

7.3. Information Control

Personally identifiable information (PII) and confidential data may be uploaded to the system for processing. In any of these transactions it is understood that the Company is the processor, and the Customer is the controller.

7.3.1. The Controller

is responsible to determine the purposes and means of collection, use and processing of PII and confidential information, and that in uploading to the system they are adhering to appropriate legislation.

7.3.2. The Processor

processes personal and/or confidential data on behalf of the Controller.

7.3.3. Confidentiality of PII

Any PII uploaded into the system will be treated as confidential.

7.4. Non-Disclosure

A receiving party may not disclose Confidential Information to any third party, except to the extent allowed under paragraphs (a) and (b) below.

7.4.1. Permitted Disclosure

A receiving party may disclose Confidential Information to its representatives

• 7.4.1.1. if and to the extent that the disclosing party consents in writing to such disclosure, or
• 7.4.1.2. to the receiving party’s officers, directors, employees, Affiliates, or Representatives who:
• 7.4.1.2.1. need to know the Confidential Information in connection with the Purpose,
• 7.4.1.2.2. have been informed of the confidentiality obligations of this agreement, and
• 7.4.1.2.3. agree to comply with the confidentiality obligations of this agreement.

7.4.2. Required Disclosure

The receiving party may disclose Confidential Information if it is required to do so by Law but only if the receiving party

• 7.4.2.1. gives the disclosing party Notice to allow it a reasonable opportunity to either seek a protective order or other appropriate remedy or waive the recipient’s compliance with the confidentiality obligations,
• 7.4.2.2. reasonably cooperates with the disclosing party in its reasonable efforts to obtain a protective order or other appropriate remedy.

8. Data Protection

Company shall implement reasonable safeguards to prevent unauthorized access to, use of, or disclosure of the data uploaded to the system.

9. Data Privacy

Company may collect, use and process Customer’s data only in accordance with Company’s online privacy policy.

10. Data Breach

In the event of unauthorized access to or theft of Customer data, Company shall notify Customer within a reasonable timeframe and take action to remedy or mitigate the effects of the data breach. The parties shall coordinate and cooperate in good faith on developing the content of any related public statements or required notices.

11. Ownership of Intellectual Property

Company will retain all interest in and to the Service, including all documentation, modifications, improvements, upgrades, derivative works, and all other Intellectual Property rights in connection with the Service, including Company’s name, logos, and trademarks reproduced through the Service.

12. Customer Data

12.1. Collection and Use of Data

Company may collect and use technical information gathered as part of its maintenance, support, and training services, only for the purpose of improving its products and services.

12.2. Non-Disclosure

Company will not disclose any of this information in a form that personally identifies Customer.

12.3. Customer Warranty

The Customer represents and warrants to the Company that any data uploaded into the system has been fully authorized and that such data will not infringe the legal rights of any person, and will not breach the provisions of any applicable law, statute or regulation.