Software Trainer

Posted 1 month ago

The Software Trainer is accountable for conducting classroom and virtual training on our products to our external clients. This position is responsible for a high-level of client interaction. This position will partner closely with our Sales, Marketing, Product Management, and Development teams.


-Delivering multi-day instructor-led classes to external clients

-Communicating system functionality in a simple, easy to understand manner

-Managing the training classroom effectively by meeting individual learner needs while also maintaining control of the classroom

-Preparing for training classes by testing training software and partnering with the Training Coordinator on all class details

-Gathering client intelligence from classroom attendees and disburse information back to the appropriate PenLink teams

-Conducting refresher training to external clients via webinar technology (i.e. Adobe Connect)

-Collaborating with training team and subject matter experts to maintain and update existing courses to accommodate changing PenLink software advancements, customer needs, government standards or guidelines and new best practices

-Identifying the skills, knowledge, information gaps of a particular customer base and create or suggest appropriate learning experiences to close those gaps

-Staying up-to-date with developments in classroom facilitation skills and e-learning technology to serve as an internal leader on best practices, new solutions, and emerging trends

-Representing the training team on departmental projects to help determine project goals, developing a timeline, assessing all possible solutions and monitoring roll-out

-Other duties as assigned


-Excellent communication skills, both written and verbal, and able to communicate ideas concisely in a professional manner

-Strong technical skills

-Expertise in teaching content and managing a classroom

-Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism

-Proficient in time management, planning and prioritization

-Ability to manage changing priorities, think critically and problem solve

-Self-motivated and enthusiastic, with strong interpersonal skills


-BA or BS degree or equivalent work experience

– 1+ years of facilitation experience in classroom and/or webinar training

-Strong technical skills and expertise in MS Office Suite (Word, Excel, PowerPoint, Outlook)

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