Product Trainer

Full-Time
Lincoln NE
Posted 1 month ago

The Trainer is accountable for conducting live and virtual classroom training on our products to our external clients. This position is responsible for training delivery and client support, with a high-level of client interaction. This position will partner closely with our Sales, Marketing, Product Management, and Development teams.

YOUR RESPONSIBILITIES

  • Delivering multi-day instructor-led training classes to external clients
  • Communicating complex processes in a simple, easy to understand manner
  • Managing the training classroom effectively by meeting individual learner needs while also maintaining control of the classroom
  • Driving a high level of engagement with learners
  • Classes are delivered in-person and virtually via Adobe Connect
  • Preparing for training classes by testing training software and partnering with the Training Coordinator on all class details
  • Gathering client intelligence from classroom attendees and disburse information back to the appropriate PenLink teams
  • Conducting refresher training to external clients via webinar technology (i.e. Adobe Connect)
  • Collaborating with training team members and subject matter experts to maintain and update existing courses to accommodate changing PenLink software advancements, customer needs, government standards or guidelines and new best practices
  • Identifying the skills, knowledge, information gaps of a particular customer base and create or suggest appropriate learning experiences to close those gaps
  • Staying up-to-date with developments in classroom facilitation skills and e-learning technology to serve as an internal leader on best practices, new solutions, and emerging trends
  • Representing the training team on departmental projects to help determine project goals, developing a timeline, assessing all possible solutions and monitoring roll-out
  • Other duties as assigned

YOUR COMPETENCIES

  • Excellent communication skills, both written and verbal, and able to communicate ideas concisely in a professional manner
  • Expertise in facilitating learning and managing a classroom
  • Interact with classroom participants in a manner that demonstrates sensitivity, tact, and professionalism
  • Proficient in time management, planning and prioritization
  • Ability to manage changing priorities, think critically and problem solve
  • Self-motivated and enthusiastic, with strong interpersonal skills
  • Ability to translate business goals and objectives into realistic training curriculum
  • Established skills in adult learning principles

YOUR EDUCATION & EXPERIENCE

  • BA or BS degree or equivalent work experience
  • 1+ years of facilitation experience in classroom and/or virtual training
  • Experience with an online learning technology a plus (preferably Adobe Connect)
  • Strong pc skills and expertise in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job Features

Job CategoryTraining

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