CALL ANALYSIS TRAINING SCHOOL
Calls Analysis Training School
The Calls Analysis Training School, or “CATS” for short, is the foundational course for all PenLink 8 users. It is designed for the average user who has just begun to use PenLink 8. The primary focus of the CATS course is to provide an overview of the functionality of the software and to share best practices on how to use it. This course emphasizes hands-on experience, where students work in groups to resolve real-life case scenarios.
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Our instructors and technicians are always flexible in tailoring course content to the needs of the course participants. In general, however, the CATS course will cover the following topics, each with a set of hands-on exercises for the student to complete at his or her individual computer:
Navigate the basic layout of the software and understand how to access different functions.
Learn what’s stored in the different PenLink databases: Calls, Subscribers, Events, Seizures, Case Management, City-Link, International, and OCN, including multimedia storage and Title III (wiretap) information.
Learn how to use the database reports to query the different databases and display records in different ways.
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