Welcome to the Pen-Link Remote Support Page. Help is just a few clicks away!
You've been directed to this page by a Pen-Link Support Technician so that we may assist you with a support issue by remotely accessing your computer. We gain this remote access at your discretion, and under your complete control, through our Pen-Link secured TeamViewer client.
Click here to download the remote client
After you click the download link above, depending on the web browser you're using and its settings, you may need to interact with a dialog box or information bar similar to the Internet Explorer box shown below (it will look different in different browsers).
Select the option to Run or Open the file. When you run the client software, a window will open that looks like the example below.
Provide the "Your ID" and "Password" values to the Pen-Link Support Technician. With that information, the technician will be able to establish a secure, encrypted, one-time connection to your computer, view your desktop, and assist you with your support request. When the support session has ended, simply close the application and the remote session will no longer be active or accessible.